Brandon Scheek
Business Intelligence Analyst II
Ripley,OH
Summary
Professional with strong background in transforming data into actionable insights. Adept at utilizing advanced analytical tools and techniques to drive business growth and efficiency. Known for fostering team collaboration and consistently delivering results in dynamic environments. Skilled in data visualization, SQL, and statistical analysis, while maintaining flexible approach to evolving project requirements.
Overview
15
15
years of professional experience
3
3
Certifications
Work History
Business Intelligence Analyst II
Total Quality Logistics Inc.
06.2024 - Current
- Designed and implemented analytics solutions supporting strategic CRM initiatives.
- Led data modeling and pipeline optimization for CRM reporting.
- Mentored junior analysts and promoted best practices in data visualization.
- Partnered with stakeholders to define KPIs and build scalable CRM dashboards.
- Championed a data-driven culture within the organization by promoting the use of analytics tools and methodologies across departments.
Business Intelligence Analyst I
Total Quality Logistics Inc.
06.2023 - 06.2024
- Analyzed customer data to identify trends and improve CRM strategy.
- Participated actively in stakeholder meetings, presenting data-driven insights and recommendations to support business growth initiatives.
- Developed dashboards and reports using Power BI and Tableau.
- Collaborated with Sales and Marketing to translate business needs into CRM solutions.
- Ensured data accuracy through validation and quality assurance processes.
Enterprise Operations Specialist Team Lead
Total Quality Logistics Inc.
11.2021 - 05.2023
- Trained employees on job duties and company policies to enhance performance. Coordinated training sessions to ensure comprehensive understanding of responsibilities.
- Facilitate discussions with employees regarding job performance to uncover root causes and address challenges effectively.
- Implement process improvement procedures, and service standards in conjunction with management.
- Equip employees with tools for addressing difficult or complex situations or managing escalated complaints or disputes
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
Enterprise Operations Specialist
Total Quality Logistics Inc.
11.2016 - 10.2021
- Follow established company policies and procedures to perform daily operational tasks efficiently and accurately.
- Assist in identifying performance issues and collaborate with team members to resolve operational challenges.
- Support process improvement initiatives by providing feedback and implementing updated procedures.
- Handle complex customer inquiries and escalate unresolved issues to appropriate departments when necessary.
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
Network Technical Support Tier III
Time Warner Cable
09.2015 - 08.2016
- Analyze sources of networking difficulties utilizing diagnostic testing applications and instruments
- Diagnose network and connectivity issues for users or user groups.
- Deliver telephone support addressing networking and connectivity challenges.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved customer complaints with empathy, resulting in
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Personnel Specialist
United States Navy
01.2011 - 05.2014
- Provided administrative support and data accuracy for service members.
- Updated affirmative action plan to comply with federal guidelines.
- Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
- Successfully managed high volumes of personnel data during organizational changes such as military ranks and leadership.
Education
Bachelor of Science - Computer Information Systems
Southern New Hampshire University
Manchester, NH 05.2001 -
Skills
- Microsoft Dynamics CRM
- Power BI, Tableau, Cognos
- SQL, Python, Microsoft Fabric
- Microsoft Excel, Access, Outlook
- Data visualization, Data analysis, Data engineering
- Data dashboard design, Data quality management
Certification
Certificate – Naval Technical Training Center Meridian: Personnel Specialist “A” School
Accomplishments
- Collaborated with team of 8 in the development of EDI Compliance.
- Achieved automated date ingestion by introducing python for customer-specific tasks.
- Documented and resolved company-wide asks which led to increased customer service and stakeholder decisions.
Timeline
Business Intelligence Analyst II
Total Quality Logistics Inc.
06.2024 - Current
Business Intelligence Analyst I
Total Quality Logistics Inc.
06.2023 - 06.2024
Enterprise Operations Specialist Team Lead
Total Quality Logistics Inc.
11.2021 - 05.2023
Enterprise Operations Specialist
Total Quality Logistics Inc.
11.2016 - 10.2021
Network Technical Support Tier III
Time Warner Cable
09.2015 - 08.2016
Personnel Specialist
United States Navy
01.2011 - 05.2014
Bachelor of Science - Computer Information Systems
Southern New Hampshire University
05.2001 -
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