Brandon Schiff

A highly motivated Business Analyst with a strong foundation in Business & Information Technology, and extensive hands-on experience in programming languages such as Java, JavaScript, and C++. With a proven track record of success in business analysis and systems optimization, I bring over 3 years of experience driving impactful results in dynamic environments.

Specializing in business and systems requirements gathering, user acceptance testing, and end-user training, I excel at transforming complex business challenges into effective, actionable solutions. My ability to leverage past experiences to make data-driven decisions has contributed to consistently exceeding performance goals and enhancing operational efficiencies.

An experienced collaborator, I thrive in team settings where I can meet diverse stakeholder needs, streamline processes, and foster an environment of continuous improvement. A detail-oriented and diligent worker, I am adept at prioritizing tasks, managing multiple responsibilities, and communicating complex concepts clearly to all levels of an organization.

September 2021 – Present
Optum | Tampa, FL

• Spearhead the resolution of internal system issues and errors within Salesforce, streamlining troubleshooting processes and ensuring seamless functionality.
• Design and implement efficient workflows that govern user access and process automation within Salesforce, improving operational efficiency and user experience.
• Develop and deliver comprehensive, data-driven reports and dashboards that provide valuable insights across Salesforce and ServiceNow platforms, enhancing decision-making and business performance.

May 2010 – December 2018
Darden Restaurants | Lakeland, FL

• Led the training and development of new waitstaff, instilling a deep understanding of guest service excellence, industry best practices, and POS system proficiency.
• Oversaw daily dining room operations, ensuring superior guest experiences through proactive service monitoring and real-time issue resolution.
• Educated staff on the art of wine pairing, helping guests enhance their dining experience while boosting restaurant revenue through informed recommendations.
• Drove upselling strategies that increased average check totals, significantly contributing to the restaurant’s profitability and growth.

January 2012 – September 2020
Almighty Ducts Inc. | Plant City, FL

• Managed a high-performing team of technicians across Polk and Hillsborough counties, delivering exceptional commercial and residential duct cleaning services.
• Developed and led training programs, ensuring team members were proficient in all aspects of air quality testing, duct cleaning, and client interaction.
• Acted as the primary point of contact for new clients, delivering customized air quality solutions and providing accurate bids for service contracts.
• Managed all IT functions for the company, including troubleshooting technical issues, updating the company website, and overseeing the maintenance and assembly of computer systems and hardware.

• Programming in Java
• Programming SQL
• Business Process Analyst
• Programming in Visual Basic
• Business Intelligence and Data Mining