Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Work History
Plumber Technician
3 Years
Bryant Group Inc. | 08.2023 - Current
Installed plumbing systems in residential and commercial properties, ensuring compliance with safety regulations.
Diagnosed and repaired plumbing issues efficiently, utilizing specialized tools and techniques.
Assisted in routine maintenance of plumbing fixtures, enhancing longevity and performance.
Collaborated with team members to address emergency service calls promptly and effectively.
Led projects to upgrade outdated plumbing systems, improving efficiency and customer satisfaction.
Improved customer satisfaction by promptly addressing and resolving complex plumbing issues.
Educated customers on preventative maintenance measures to reduce future plumbing issues.
Conducted regular inspections of plumbing systems to identify potential issues before they escalated into major problems.
Ensured optimal functioning of water heaters, sump pumps, sewage ejectors, and other essential plumbing equipment.
Enhanced service efficiency by maintaining a thorough knowledge of the latest plumbing technologies, tools, and techniques.
Provided comprehensive estimates to clients for proposed work, ensuring clarity in cost expectations and project timelines.
Consistently met deadlines for project completion by efficiently allocating resources and managing time effectively.
Operations Manager
2 Years 8 Months
FedEx Ground | 11.2020 - 07.2023
Successful run a unload dock with 25 plus employees.
Streamlined operational workflows to enhance efficiency and reduce processing time.
Led cross-functional teams to implement process improvements and optimize resource allocation.
Developed and maintained key performance indicators to track operational success and drive accountability.
Trained and mentored staff to foster a culture of continuous improvement and high performance.
Oversaw daily operations, ensuring compliance with safety standards and regulatory requirements.
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Analyzed and reported on key performance metrics to senior management.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Implemented quality control systems to boost overall product consistency and reliability.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Interacted well with customers to build connections and nurture relationships.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Maintenance Technician
1 Year 2 Months
Apartment Gallery | 09.2019 - 11.2020
Work orders residential
Special construction projects
Inventory
Warehouse tracking
Facility maintenance
Plumbing
Electrical
HVAC
Carpentry
Turns for move-outs
Move-in inspections conducted
Drain cleaning
Plumbing Technician
1 Year 6 Months
Roto-Rooter Plumbing & Drain Service | 03.2018 - 09.2019
Commercial and residential plumbing
Drain cleaning and inspections
Work order and inventory logs repairs /installs toilets,faucets, HWH, sump and sewage pumps, run sewer lines and replace , camera inspections , pvc and cpvc line repairs
Labor Worker
1 Year 6 Months
Fort Detrick | 09.2016 - 03.2018
Maintain work order log books inventory and all equipment for warehouse and shops.
General maintenance on equipment and facilities.
Operated various machinery and tools for efficient material handling and processing.
Maintained safety protocols to ensure compliance with health regulations and operational standards.
Collaborated with team members to streamline workflow and enhance productivity in daily tasks.
Warehouse Associate
11 Months
M W Willard Plumbing and Heating | 10.2015 - 09.2016
Ordered all inventory stock and materials
Tracked and filed job by job paperwork
Maintain communication with venders
Used Excel spreadsheets to do upcoming schedules for workers.
Cleanness and organized warehouse at all times
Pre abed material for workers
BMU1
4 Years 3 Months
U.S. Navy | 07.2011 - 10.2015
Maintain preventive and corrective maintenance logs, work orders,and material management inventory for entire command
Incharge of hazmat lockers and warehouse of materials and stock
Set up beach landing zones for Marines
Driver of LARC-V amphibious boat .
Forklift driver during times on base to move pallets heavy equipment etc
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked flexible hours across night, weekend, and holiday shifts.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Paid attention to detail while completing assignments.
Organized and detail-oriented with a strong work ethic.
Education
High school or equivalent - Business
Clear Spring High School | Clear Spring, MD | 06.2011
Skills
Customer service
Team leadership
Operations management
Shift scheduling
Policy implementation
Conflict resolution
Schedule preparation
Effective communication
Computer skills
Teamwork and collaboration
Certification
Forklift Certified
Drivers License
DOT medical card cert
Plumbing License
Languages
English
Full Professional
Timeline
Plumber Technician
Bryant Group Inc.
08.2023 - CurrentRead More
Operations Manager
FedEx Ground
11.2020 - 07.2023Read More
Maintenance Technician
Apartment Gallery
09.2019 - 11.2020Read More
Plumbing Technician
Roto-Rooter Plumbing & Drain Service
03.2018 - 09.2019Read More
Labor Worker
Fort Detrick
09.2016 - 03.2018Read More
Warehouse Associate
M W Willard Plumbing and Heating
10.2015 - 09.2016Read More
BMU1
U.S. Navy
07.2011 - 10.2015Read More
Clear Spring High School
High school or equivalent from Business
Read More
Military Service
Branch: United States Navy
Rank: E4
Assessments
Work Style: Conscientiousness — Expert
August 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Expert
Basic Maintenance and Repair — Highly Proficient
October 2020
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.