Brandon Schultz
South Bend,IN
Summary
At Lowes Home Improvement, I excelled in customer service, seamlessly handling high volumes of inquiries with a positive demeanor and a focus on satisfaction. Expert in theft prevention and CCTV monitoring, I significantly enhanced store security. My ability to multitask and maintain professionalism under pressure fostered team collaboration and consistently delivered exceptional guest experiences.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
Lowes Home Improvement
09.2013 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
- Observed video surveillance systems for prompt emergency response.
- Conducted daily store walk-throughs to identify potential security risks.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Washington High School
South Bend, IN06.2013
Skills
- Customer Support
- Multi-Line Phone Systems
- Sales closing
- Complaint Handling
- Guest Services
- Team Collaboration
- Customer Service
- Product Knowledge
- Theft Prevention
- CCTV Monitoring
- Property Patrol
- Asset Protection
- Professional Demeanor
- Multitasking
- Self Motivation
Timeline
Customer Service Associate
Lowes Home Improvement
09.2013 - Current
High School Diploma -
Washington High School
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