Brandon Scott
La Marque,TX
Summary
Dedicated professional with a proven track record in assisting individuals through emotionally intense, life-threatening, and high-risk situations. Well-versed in dispatch procedures and policies, and possesses over 6 years of experience in a supervisory role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
911 Public Safety Telecommunicator
City Of Hitchcock
06.2010 - 06.2011
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Proved successful working within tight deadlines and a fast-paced environment.
911 Public Safety Telecommunicator
City Of Santa Fe
06.2011 - 07.2015
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Read system maps and caller information, and documented details in system.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed established protocols for professional handling of emergency situations.
- Provided on-the-job training and coaching to develop new dispatchers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
911 Public Safety Telecommunicator
City Of League City
07.2015 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Provided on-the-job training and coaching to develop new dispatchers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed established protocols for professional handling of emergency situations.
- Read system maps and caller information, and documented details in system.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
911 Communications Supervisor
City Of League City
06.2016 - Current
- Accessed federal and local law enforcement information databases, obtained information regarding criminal history and relayed such information to field staff.
- Directed work, training, coaching, discipline and performance evaluation of emergency dispatch team.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Monitor quality assurance programs.
Education
High School Diploma -
Hitchcock High School
Hitchcock, TX06.2010
Skills
- Emergency Call Routing
- Emergency Communications
- Public Safety
- Emergency Medical Dispatching
- Conflict Resolution
- Quality Assurance Requirements
- Procedures Scheduling
- Map Reading
- Daily Reports
- Excellent Customer Service
- Crisis Intervention
Certification
- Basic Telecommunicator License
- Intermediate Telecommunicator License
- Advanced Telecommunicator License
- Master Telecommunicator License
- TCIC/NCIC TAC Certification
- EMD - Emergency Medical Dispatch
- CTO - Communications Training Office License
Timeline
911 Communications Supervisor
City Of League City
06.2016 - Current
911 Public Safety Telecommunicator
City Of League City
07.2015 - Current
911 Public Safety Telecommunicator
City Of Santa Fe
06.2011 - 07.2015
911 Public Safety Telecommunicator
City Of Hitchcock
06.2010 - 06.2011
High School Diploma -
Hitchcock High School
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