Summary
Overview
Work History
Education
Skills
Accomplishments
Letters of Recommendation
Certification
Timeline
Generic

Brandon Scott

Lancaster,TX

Summary

Dear Hiring Manager,

I am writing to express interest in the open position at the esteemed organization. My unique blend of strengths - Context, Developer, Focus, Discipline, and Empathy, as identified by the Clifton Strengths assessment, combined with my accomplishments, make me a strong candidate for this role.

My strength in Context has allowed me to appreciate the importance of diversity and inclusion (D&I) in an organization. Recognizing this, I initiated a D&I Council within my previous organization. This led to significant improvements in our hiring and development practices, including the removal of the self-disclosure field from job applications, which has fostered a more inclusive environment.

As a Developer, I am passionate about nurturing talent and helping individuals reach their full potential. This passion led me to establish a mentorship program, which has significantly improved career development within the organization.

My Focus and Discipline strengths have enabled me to influence the consideration of diverse candidates for upper management and executive positions. Through the creation of interview guides, panels, and recommendations, we have been able to ensure that our leadership reflects the diversity of our team.

Lastly, my strength in Empathy allows me to understand and share the feelings of others, a quality that I believe is crucial in any role and will bring a positive impact to your company.

I am excited about the opportunity to bring these strengths and experiences to your organization and am confident that I can contribute positively to your team.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Digital Performance Manager

Dealer.com / Cox Automotive
02.2016 - Current
  • Develop and maintain strong relationships with a portfolio of over 100 new and existing customers, prioritizing their needs and demonstrating responsiveness while leveraging product capabilities to meet their business objectives
  • Lead and manage the migration of advertising products for hundreds of accounts, resulting in 27% more sales conversions and significant cost-savings, particularly in Search and Social channels, and generating over $2.3M of revenue annually
  • Engage 100% of the customer portfolio every 45 days through virtual screen share presentations to increase product utilization, improve business processes, and help achieve objectives while preparing reports, uncovering insights, and developing business recommendations based on data findings to retain customers
  • Assume high-level responsibility to lead cross-functional product teams in engaging with internal and external stakeholders from diverse backgrounds, including Sales, Finance, Operations, Marketing, Advertising, and Customer Experience
  • Act as the Performance Manager Department’s representative by attending Product and Readiness meetings
  • Partner with the product team on training the PM team on the new product
  • Responsible for being a client advocate and presenting to the Product Team product functionality needs for the client
  • Own special projects complex in nature including but not limited to Dealer Webinars/Workshops, Mentoring, New Hire Training, Product Ownership, lead Team Meetings, Lead Mini Groups, Attend outside Vendor events
  • Create and present best practice webinars/workshops internally and externally that provide actionable insights and recommendations.

Media Consultant / Sales

YP (Yellow Pages)
01.2014 - 01.2016
  • Engaged in active networking with local business owners, understanding their needs and providing comprehensive digital advertising solutions for enhanced customer engagement.
  • Assisted over 2,500 local businesses in revenue generation through strategic use of proprietary advertising technologies.
  • Achieved an annual sales average of $250,000 in digital advertising solutions.
  • Managed company-provided accounts and leads, utilizing both online and offline sources to cultivate new leads and maintain a robust pipeline.
  • Drove the full sales cycle to retain existing and attain new business.
  • Consistently exceeded monthly sales goals.
  • Applied consultant sales skills to assess client needs and educate them on the power of our services, thereby enhancing business opportunities.
  • Promoted the YP brand and services within the local community, helping businesses reach new heights of success.

Resolve Escalations Specialist

Microsoft
01.2012 - 01.2014
  • Managed customer escalations and complaints to excellent professional standards and within Microsoft’s terms and policies
  • Worked proactively with Microsoft groups and vendors to resolve issues in a timely manner
  • Identified and reported systemic issues causing complaints to improve processes and products
  • Captured all customers contact accurately and concisely within the data capture systems and ensure data maintained
  • Followed escalation and complaint procedures to track customer escalations and complaints
  • Maintained contact with all other relevant customer groups within Microsoft to ensure support for resolution of customer issues
  • Ensured Microsoft knowledge base is up to date.

Store Manager

Gamestop
01.2007 - 01.2011
  • Managed and assumed total responsibility for the success of the store by driving sales and ensuring that the store staff provided friendly, enthusiastic customer service
  • Ensured that the store was clean, well organized, and properly merchandised at all times, and that all policies, procedures, and controls were followed
  • Identified business development opportunities; established and maintained relationships with outside venues and customers
  • Maintained customer services and facilities, greeted customers and provided assistance
  • Maintained stock, supplies and inventories
  • Operated cash register and balanced cash receipts
  • Recorded Visa and Debit accounts
  • Managed accounts such as cash receipts, log book, and receipts.

Field Corpsman

United States Navy, USN
02.2001 - 06.2010
  • Reduced recovery time with compassionate post-operative care and timely wound management.
  • Educated public on emergency medical services.
  • Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.

Education

No Degree - Sports Medicine

Lamar University
Beaumont, TX
03.2004

No Degree - Business Administration And Management

Grand Canyon University
Phoenix, AZ

Skills

  • Data Collection
  • Coaching and Mentoring
  • Google Analytics Certified
  • Adobe Creative Suite
  • Social Perceptiveness
  • Problem-Solving
  • Relationship Building
  • Organization
  • Troubleshooting
  • Microsoft Office
  • Good Telephone Etiquette
  • Public Speaking
  • Tableau
  • Salesforce
  • Data-Influenced Decision Making
  • Customer and User Experience
  • Technology Solutions and Innovation
  • Stakeholder Engagement and Relationship Building
  • Effective Communication and Presentation Skills

Accomplishments

  • Results-oriented Manager of Digital Products with a proven track record in leading crossfunctional teams and driving digital solutions for customer web and app experiences.

Letters of Recommendation

I am writing to give my most enthusiastic recommendation for Brandon Scott. He would be a great asset to any team.

I worked with Brandon Scott at YP Marketing Solutions. While he officially carried the title of Media Consultant, in reality he held together our whole division. Brandon’s encyclopedic knowledge of SEO, SEM, Web Design, people skills and enthusiasm are unmatched. I have never met anyone with such meticulous organizational skills and sheer ability to just "get things done."

Brandon has a keen eye for detail and the ability to juggle the needs and projects of many people at once. He was truly invested in the work of everyone at our organization, and in the success of the company as a whole.

It goes without saying that Brandon Scott would have an immediate and positive impact as a media consultant at any company. However, his skills are such that I'm confident he'd excel at higher-level positions, such as business developer, manager and/or supervisor.

Brandon Scott is bright and capable and a pleasure to work with. You would be doing yourself a disservice by choosing anyone other than Brandon.


Thank You,


Christopher Snell

Account Sales Manager

YP Marketing Solutions

404-536-8709

Certification

  • Google Analytics
  • Certified Adobe Creative
  • Suite Tableau Salesforce


Timeline

Digital Performance Manager

Dealer.com / Cox Automotive
02.2016 - Current

Media Consultant / Sales

YP (Yellow Pages)
01.2014 - 01.2016

Resolve Escalations Specialist

Microsoft
01.2012 - 01.2014

Store Manager

Gamestop
01.2007 - 01.2011

Field Corpsman

United States Navy, USN
02.2001 - 06.2010

No Degree - Sports Medicine

Lamar University

No Degree - Business Administration And Management

Grand Canyon University
Brandon Scott