BRANDON SEGAR JR.
CHAMPS/ Footlocker
QUEENS,NY
1
Certification
10
years of professional experience
Results-driven Retail Operations and Inventory Management professional with over 10 years of experience in customer service, inventory control, and process improvement within high-volume environments. Expertise in developing workflows, implementing SOPs, and leading teams through product launches and initiatives. Proficient in Power BI reporting, inventory management systems, and operational strategy, with a focus on driving productivity and improving efficiency.
Work History
Stock Manager
3 Years 2 Months- Established systems for tracking incoming merchandise and outgoing products, improving inventory accuracy.
- Provided training and guidance to new staff members on proper methods for stocking shelves and on inventory management processes.
- Maintained up-to-date records of all orders, deliveries, returns, transfers, and invoices.
- Tracked shipments from vendors, ensuring timely delivery of goods to enhance customer satisfaction.
- Resolved customer complaints regarding defective products or incorrect item selection, improving overall customer experience.
- Enhanced customer engagement through targeted digital outreach, leading to noticeable results in sales and client satisfaction.
Stock Associate
2 Months- Loaded and unloaded trucks, ensuring timely product availability and store readiness.
- Relocated products to correct locations, improving inventory accuracy and enhancing sales efficiency.
- Coordinated waste disposal with team members, while maintaining a clean store environment that contributed to positive customer experiences.
- Assisted customers in locating merchandise and addressing product-related inquiries, fostering a helpful shopping experience.
- Provided attentive customer service, enhancing satisfaction and promoting loyalty.
Sales Associate
2 Years 7 Months- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Greeted and guided customers to product racks, enhancing their shopping experience.
- Provided accurate product information regarding prices and availability in person and over the phone, ensuring informed purchase decisions.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Trained and mentored new team members, foster a collaborative and knowledgeable work environment.
- Followed a checklist to complete retail store opening and closing activities.
Education
BACHELORS - Business Administration & Communication
HIGH SCHOOL DIPLOMA
Skills
Inventory management
Retail operations
Customer satisfaction
Merchandising
Stock replenishment
Team leadership
Problem solving
Effective communication
Certification
Security License
Timeline
Stock Manager
CHAMPS/ Footlocker
08.2023 - CurrentRead More
Stock Associate
WALMART
06.2019 - 08.2019Read More
Sales Associate
MODELL'S SPORTING GOODS
08.2016 - 03.2019Read More
Richmond Hill High School
HIGH SCHOOL DIPLOMA
Read More
SUNY Potsdam
BACHELORS from Business Administration & Communication
Read More