Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Serrano

Customer Service
Las Vegas,NV

Summary

Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.

Overview

3
3
years of professional experience

Work History

Crew Member

Sonic
N Las Vegas, Nevada
06.2020 - 03.2021
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Collaborated with team members to complete orders.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Became familiar with products to answer questions and make suggestions.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Took orders, prepared meals and collected payments

Overnight Manager

Jack In The Box
N Las Vegas, Nevada
01.2020 - 06.2020
  • Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
  • Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations.
  • Created nightly shift task lists to assign duties to each employee.
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips, and securing deposit in vault.
  • Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Encouraged departmental employees to present positive, exemplary image to customers.

Sales Associate

Guess
Las Vegas, NV
01.2018 - 03.2020
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Processed product returns and assisted customers with other selections.
  • Achieved perfect attendance and on-time record.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Tracked stock using company inventory management software.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Education

GED -

Spring Valley High School
Las Vegas, NV
12.2021

Skills

  • Menu Memorization
  • Guest Services
  • Beverage preparation
  • Stocking and replenishing
  • Cleaning and organization
  • Food running
  • Cash Handling
  • Cash register operation
  • Customer Needs Assessment
  • Organization

Timeline

Crew Member

Sonic
06.2020 - 03.2021

Overnight Manager

Jack In The Box
01.2020 - 06.2020

Sales Associate

Guess
01.2018 - 03.2020

GED -

Spring Valley High School

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Brandon SerranoCustomer Service