Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Generic

Brandon Serrano

Hickory,NC

Summary

Proven leader in emergency response operations, skilled in fireground tactics and incident command. Committed to enhancing team readiness and operational efficiency. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

1
1
Certificate
11
11
years of professional experience

Work History

Fire Engineer /Fire Lieutenant

St Stephens Fire Department
Conover, NC
02.2020 - Current
  • Supervised emergency response operations, ensuring team readiness and adherence to safety protocols.
  • Oversaw proper implementation of best practices, policies and procedures in alignment with regulations and operational needs.
  • Inspected 11 apparatus, equipment, and 2 stations for proper order and condition.
  • Conducted periodic firefighter written performance evaluations.
  • Implemented strategic initiatives to improve response times and operational efficiency during emergencies.
  • Oversaw maintenance and inspections of firefighting equipment, ensuring compliance with safety standards.
  • Led incident command during critical situations, managing resources and personnel effectively.
  • Assessed scenes, coordinated responses and communicated critical details to superiors.

Sales Associate / Team Leader

Shoe Carnival
Hickory, NC
06.2018 - 02.2020
  • Fostered a collaborative team environment that encouraged communication and shared best practices.
  • Managed daily operations efficiently, ensuring smooth workflow and optimal productivity levels within the team.
  • Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
  • Developed innovative merchandising strategies to enhance product visibility and stimulate consumer interest.
  • Answered customer questions about sizing, accessories, and merchandise care.

Industrial/Commercial Electrician Apprentice

Precision Electric
Hickory, NC
06.2017 - 06.2018
  • Installed electrical systems in accordance with local codes and safety standards.
  • Collaborated with team members to complete projects within established timelines.
  • Utilized hand and power tools to perform installations and repairs efficiently.
  • Maintained accurate records of materials used and tasks completed on-site.
  • Ensured consistent high-quality workmanship by rigorously adhering to established industry standards throughout all phases of installation.

Sales Associate /Team Leader

Shoe Carnival
Hickory, NC
11.2015 - 06.2017
  • Led sales team to achieve store goals through effective training and mentoring of staff.
  • Implemented visual merchandising strategies to enhance product presentation and customer engagement.
  • Streamlined checkout processes, improving transaction efficiency and enhancing customer satisfaction.
  • Fostered a positive team environment by recognizing individual contributions and encouraging collaboration.
  • Trained and developed new sales team associates in products, selling techniques, and company procedures.
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

Associate of Applied Science - Fire Protection Technology

Catawba Valley Community College
Hickory, NC
05-2025

Associate of Applied Science - Public Safety Administration

Catawba Valley Community College
Hickory, NC
05-2025

Associate of Applied Science - Emergency Management

Catawba Valley Community College
Hickory, NC
05-2025

Skills

  • NC EMT-Basic
  • NC Firefighter 1 &2
  • NC TR Basic Ropes
  • HazMat Responder
  • D/O EVD
  • D/O Basic Pumps
  • Instructor 1&2
  • Fire Officer 1&2
  • FLSE 1,2,&3
  • NC Car Seat Technician
  • Boater Safety Certificate
  • Trailer Towing Certificate
  • NFA Leadership series certifications

Certification

Fire Suppression Operations

Emergency Incident Command

Fire Apparatus Operations

Personnel Supervision

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Fire Engineer /Fire Lieutenant

St Stephens Fire Department
02.2020 - Current

Sales Associate / Team Leader

Shoe Carnival
06.2018 - 02.2020

Industrial/Commercial Electrician Apprentice

Precision Electric
06.2017 - 06.2018

Sales Associate /Team Leader

Shoe Carnival
11.2015 - 06.2017

Associate of Applied Science - Fire Protection Technology

Catawba Valley Community College

Associate of Applied Science - Public Safety Administration

Catawba Valley Community College

Associate of Applied Science - Emergency Management

Catawba Valley Community College
Brandon Serrano