Brandon Serrano
Hickory,NC
Summary
Proven leader in emergency response operations, skilled in fireground tactics and incident command. Committed to enhancing team readiness and operational efficiency. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
1
1
Certificate
11
11
years of professional experience
Work History
Fire Engineer /Fire Lieutenant
St Stephens Fire Department
Conover, NC
02.2020 - Current
- Supervised emergency response operations, ensuring team readiness and adherence to safety protocols.
- Oversaw proper implementation of best practices, policies and procedures in alignment with regulations and operational needs.
- Inspected 11 apparatus, equipment, and 2 stations for proper order and condition.
- Conducted periodic firefighter written performance evaluations.
- Implemented strategic initiatives to improve response times and operational efficiency during emergencies.
- Oversaw maintenance and inspections of firefighting equipment, ensuring compliance with safety standards.
- Led incident command during critical situations, managing resources and personnel effectively.
- Assessed scenes, coordinated responses and communicated critical details to superiors.
Sales Associate / Team Leader
Shoe Carnival
Hickory, NC
06.2018 - 02.2020
- Fostered a collaborative team environment that encouraged communication and shared best practices.
- Managed daily operations efficiently, ensuring smooth workflow and optimal productivity levels within the team.
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Developed innovative merchandising strategies to enhance product visibility and stimulate consumer interest.
- Answered customer questions about sizing, accessories, and merchandise care.
Industrial/Commercial Electrician Apprentice
Precision Electric
Hickory, NC
06.2017 - 06.2018
- Installed electrical systems in accordance with local codes and safety standards.
- Collaborated with team members to complete projects within established timelines.
- Utilized hand and power tools to perform installations and repairs efficiently.
- Maintained accurate records of materials used and tasks completed on-site.
- Ensured consistent high-quality workmanship by rigorously adhering to established industry standards throughout all phases of installation.
Sales Associate /Team Leader
Shoe Carnival
Hickory, NC
11.2015 - 06.2017
- Led sales team to achieve store goals through effective training and mentoring of staff.
- Implemented visual merchandising strategies to enhance product presentation and customer engagement.
- Streamlined checkout processes, improving transaction efficiency and enhancing customer satisfaction.
- Fostered a positive team environment by recognizing individual contributions and encouraging collaboration.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Associate of Applied Science - Fire Protection Technology
Catawba Valley Community College
Hickory, NC05-2025
Associate of Applied Science - Public Safety Administration
Catawba Valley Community College
Hickory, NC05-2025
Associate of Applied Science - Emergency Management
Catawba Valley Community College
Hickory, NC05-2025
Skills
- NC EMT-Basic
- NC Firefighter 1 &2
- NC TR Basic Ropes
- HazMat Responder
- D/O EVD
- D/O Basic Pumps
- Instructor 1&2
- Fire Officer 1&2
- FLSE 1,2,&3
- NC Car Seat Technician
- Boater Safety Certificate
- Trailer Towing Certificate
- NFA Leadership series certifications
Certification
Fire Suppression Operations
Emergency Incident Command
Fire Apparatus Operations
Personnel Supervision
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Fire Engineer /Fire Lieutenant
St Stephens Fire Department
02.2020 - Current
Sales Associate / Team Leader
Shoe Carnival
06.2018 - 02.2020
Industrial/Commercial Electrician Apprentice
Precision Electric
06.2017 - 06.2018
Sales Associate /Team Leader
Shoe Carnival
11.2015 - 06.2017
Associate of Applied Science - Fire Protection Technology
Catawba Valley Community College
Associate of Applied Science - Public Safety Administration
Catawba Valley Community College
Associate of Applied Science - Emergency Management
Catawba Valley Community College