Summary
Overview
Work History
Education
Skills
Leadership And Professional Development
Professional Statement
Work Availability
Timeline
AdministrativeAssistant

Brandon Settles

Information Technology specialist
Calverton,MD

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

9
9
years of professional experience

Work History

MSR II

Navy Federal Credit Union
02.2023 - Current
  • Provides routine information on credit union services or policies, including eligibility for membership, types of credit union accounts, insurance on loans, current interest and dividend rates, credit union locations, office hours and telephone numbers
  • Assists members with proper completion of payroll deduction and allocation requests, direct deposit cards, and check-ordering forms
  • Examines negotiable instruments for proper endorsements and negotiability and reports suspicious items to MSR Supervisor
  • Secures appropriate identification from members
  • Closes accounts, upon member request, following established procedures
  • Balances a cash drawer daily, preparing any related documentation, and maintains cash drawer within assigned limits
  • Improved marketing to attract new customers and promote business.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Teller/ Banker

Zillion Technology/ Navy Federal Credit Union
12.2022 - 02.2023
  • Go the “extra mile” to build trust relationships, customer loyalty and satisfaction
  • Comply with regulatory requirements
  • Manage risk in every transaction and detect fraudulent transactions to prevent losses
  • Resolve customers’ issues and provide relevant information

Universal Banker

Sandy Spring Bank
03.2021 - 10.2022
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
  • Balanced teller drawers and ATM cash.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.

Branch Sales & Representative III

PNC Bank
08.2019 - 02.2021
  • Business Banking, and cash/ treasury management experience, credit skills
  • Atm Custodian, in charge of fine counting money and adding money to the atms
  • Perform services for customers such as ordering bank cards and checks
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Receive and verify loan payments, mortgage or A payments and utility bill payments
  • Record all transactions promptly, accurately and in compliance with bank procedures
  • Balance currency, cash and checks in cash drawer at the end of each shift
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.

Business Operations Specialist

NucoreVision
06.2016 - 08.2017
  • Assisted Information Technology (IT) managers in finding new business, reviewing contract proposals, and contacting clients to arrange for business meetings
  • Active participant maintaining the IT Project Prioritization Group (PPG) information and reports
  • Analyze current service delivery capabilities and assist with, suggest, plan, and implement improvements and procedures to increase IT responsiveness
  • Negotiated contracts with vendors and clients.
  • Collected, organized and provided data to maintain program status and customer commitments.
  • Monitored and tracked project execution of tasks.

Education

AIT program

Towson University
12-2024

Skills

  • Performance evaluations
  • Policy implementation
  • Regulatory compliance
  • Network infrastructure updates
  • Safety protocol
  • Data collection
  • Process improvement implementation
  • Virtualization technologies
  • Information security

Leadership And Professional Development

  • Configure and establish network interfaces using Cisco routers ASR(S) and ISR(S).
  • Constructed a Microsoft SharePoint site, that allows Towson University students who have graduated to enroll in the AIT program. The teacher can then accept or deny the student proposal. The site is currently being used by Towson University program directors.

Professional Statement

Proven team player, self-starter and results-oriented employee who will deliver on commercial sales. Representative who will deliver a unique experience to improve customer financial well-being and create a better sense of customer loyalty. Identifies referral opportunities through collaborative solutions to drive new revenue and acquire, expand and retain relationships through strategic sales.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

MSR II

Navy Federal Credit Union
02.2023 - Current

Teller/ Banker

Zillion Technology/ Navy Federal Credit Union
12.2022 - 02.2023

Universal Banker

Sandy Spring Bank
03.2021 - 10.2022

Branch Sales & Representative III

PNC Bank
08.2019 - 02.2021

Business Operations Specialist

NucoreVision
06.2016 - 08.2017

AIT program

Towson University

Similar Profiles

CREATE PROFILE
Brandon SettlesInformation Technology specialist