Summary
Overview
Work History
Education
Skills
Timeline
Generic
BRANDON SHACKLEFORD

BRANDON SHACKLEFORD

Bristow,Virginia

Summary

Professional and well-grounded office team member with facilities management skills and security expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Effectively handles all types of tasks, including vendor coordination, policy implementation and project management.

Overview

13
13
years of professional experience

Work History

Facility Manager

JLL@Amazon
Arlington, VA
01.2022 - Current
  • Oversaw Construction in facilities aspects for Amazon's HQ2 Towers.
  • Managed spending to ensure adherence with budget.
  • Coordinated with onsite managers, liaison officers and other outside agencies regarding safety and preventive maintenance.
  • Led continuous improvement initiatives for procedures and operations.
  • Called in equipment repair services and maintained office supplies by ordering new inventory.
  • Assess facility operations and employee activities to enforce and adhere to workplace safety regulations.
  • Managed spending to ensure adherence with budget.
  • Oversaw building improvements to update facilities and meet tenant requirements.
  • Prioritize and perform routine maintenance to keep facility in excellent shape.
  • Held oversight of equipment maintenance, repairs and installations scheduling and work performed.
  • Assign and supervise work of cross-functional facilities team.
  • Manage and direct facility staff by handling assignment delegation and timely completion.
  • Monitor and record metrics related to finances and operations to conduct quarterly analysis of associated costs and performance.
  • Draft and enforce preventive maintenance schedule for facility systems and equipment.
  • Utilize the SIM ticketing system to identify and report all trends and issues requiring discussion and review with Region and Senior Regional Facility management.
  • Mentor and coach assistant facility managers and facility coordinators to perform additional duties as assigned by the Regional Facility Manager.
  • Approve, and pay invoices according to terms of the launch of new site(s)/floor expansions and liaise with the customer on information concerning project progress to the site FM or client manager when Occupancy Projects.
  • Oversee the scope, assist vendor partners with on-site support/moves, and liaise with the customer on site to deliver information concerning Post Occupancy Projects.
  • Handled general and routine maintenance such as basic plumbing issues and HVAC troubleshooting.

Facility Manager@Amazon

Hines
Arlington, VA
08.2021 - 12.2021
  • Assess facility operations and employee activities to enforce and adhere to workplace safety regulations.
  • Managed spending to ensure adherence with budget.
  • Oversaw building improvements to update facilities and meet tenant requirements.
  • Prioritize and perform routine maintenance to keep facility in excellent shape.
  • Held oversight of equipment maintenance, repairs and installations scheduling and work performed.
  • Assign and supervise work of cross-functional facilities team.
  • Manage and direct facility staff by handling assignment delegation and timely completion.
  • Monitor and record metrics related to finances and operations to conduct quarterly analysis of associated costs and performance.
  • Draft and enforce preventive maintenance schedule for facility systems and equipment.
  • Utilize the SIM ticketing system to identify and report all trends and issues requiring discussion and review with Region and Senior Regional Facility management.
  • Mentor and coach assistant facility managers and facility coordinators to perform additional duties as assigned by the Regional Facility Manager.
  • Approve, and pay invoices according to terms of contractManage the launch of new site(s)/floor expansions and liaise with the customer on siteDeliver information concerning project progress to the site FM or client manager when appropriatePost Occupancy Projects.
  • Oversee the scope, assist vendor partners with on-site support/moves, and liaise with the customer on site to deliver information concerning Post Occupancy Projects.

Assistant Facilities Manager

Hines Real Estate
Herndon, VA
05.2020 - 08.2021
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Managed the relationships with key internal and external vendor partners (Reception, Janitorial, Security, Engineering services); ensuring Amazon procedures/processes are intact and provide feedback to the Regional Facilities Manager. Ensure that all service deliverables meet Amazon GREF expectations
  • Managed the launch of new site(s)/floor expansions and liaise with the customer on site. Deliver information concerning project progress to the site FM or GREF manager when appropriate
  • Post Occupancy Projects; oversee the scope, assist vendor partners with on-site support/moves, and liaise with the customer on site to deliver information concerning Post Occupancy Projects and project progress
  • Utilized the trouble ticketing (TT) system to identify and report all trends and issues requiring discussion and review to the on-site Facility Manager
  • Facilitated resolution of all facilities operations challenges and bring forth solutions
  • Fostered the daily connection between the Facilities team and the on-site business unit representative(s)
  • Mentored and coach Facilities Coordinators. In the absence of a site Facilities Manager, perform additional duties as assigned by Regional Facility Manager
  • Communicated with Executive Admin/Space Admin Teams
  • Assisted team with Quarterly Business Report planning and preparations
  • Assessed all aspects of facility operations and employee activities to enforce and ensure adherence to workplace safety regulations.

Facilities Coordinator

Hines
Herndon, VA
07.2019 - 05.2020
  • Monitored quality assurance of work performed by vendor partners
  • Implement Amazon's standard operating procedures
  • Performed Daily building walks as well as site inspections
  • Provided responses and coordination for resolution on specific facilities requests
  • Monitored and created Trouble Tickets (TTs&SIM) within Amazon's network to track building issues.
  • Assisted in building programs( Food trucks/Cafe, Safety Ambassador, Red Cross)
  • Assisted and monitored completion of projects to Amazon employees, building maintenance, and building enhancements.
  • Building liaison for important building contacts
  • Coordinated internal and external events
  • Coordinated resources and delegated assignments to maintain efficient building operations.
  • Evaluated facilities, furniture and equipment to maintain ergonomic work environment.

Security Supervisor

Securitas Security Services
Herndon, VA
04.2018 - 07.2019
  • Provide leadership,guidance, and supervision for ten security officers to lead them to success.
  • Educate and develop security team on new and current procedures.
  • Train and mentor new officers on corporate security policies and guidelines.
  • Coordinate with Amazon Corporate Security ,ACS, to follow security procedures and protocols.
  • Communicate with contractors to provide security escorts to areas with restricted access.
  • Submit troubleshoot tickets to ACS for occurring issues throughout the facility.
  • Facilitate on boarding of weekly New Hire Orientation ,NHO, for Amazon employees.
  • Provide security presence and answering inquires for employees and visitors.
  • Coach and provide feedback to officers on improving job performance.
  • Create identification and access badge for vendors and contractors.
  • Monitor and track building access for employees,contractors, and vendors using LENEL software.

Target Protection Specialist

Target
Gainesville, VA
06.2010 - 04.2018
  • Drive a safe and secure environment for "guests", and employees to work and shop by providing physical security and incident prevention and response.
  • Provide Crisis Support.
  • Drive store safeness programs and maintain confidential on Target's secured network database.
  • Provide coaching and leadership to elevate team members on work performances as well as supervise to lead to a successful and profitable work environment.
  • Initiate and support in apprehensions which helped resolve theft issues while demonstrating good judgement and critical thinking through thorough high-quality cases.
  • Drive theft prevention culture (internal and external) by effectively leveraging partners, processes, physical security strategies, and merchandise protection standards.
  • Court attendance 100% and court success rate 100%.
  • Handle information with accuracy, security and confidentiality on Target's secured network database Example: Resolved over 20 help desk tickets daily using Remedy ticketing software, providing excellent customer service to all customers.
  • Participate and coordinate community outreach events with Target such as National Night Out with the partnership of Prince William, Maintain a partnership with Law Enforcement; handle information with accuracy and confidentiality.
  • Monitor closed circuit TV (CCTV); utilize data and film to prepare reports for senior management, police departments, and court cases.

Education

Bachelors of Art - Sociology / Criminal Justice

Morgan State University
2014

Business Administration / Criminal Justice

Northern Virginia Community College
2011

Skills

  • Coaching
  • Critical thinking
  • Excellent customer service
  • Leadership
  • Network
  • Protocols
  • Troubleshoot
  • Scheduling and calendar management
  • Event coordination
  • Vendor relationships
  • Report writing
  • Process development
  • First Aid/CPR
  • Team Building
  • Business Operations

Timeline

Facility Manager

JLL@Amazon
01.2022 - Current

Facility Manager@Amazon

Hines
08.2021 - 12.2021

Assistant Facilities Manager

Hines Real Estate
05.2020 - 08.2021

Facilities Coordinator

Hines
07.2019 - 05.2020

Security Supervisor

Securitas Security Services
04.2018 - 07.2019

Target Protection Specialist

Target
06.2010 - 04.2018

Bachelors of Art - Sociology / Criminal Justice

Morgan State University

Business Administration / Criminal Justice

Northern Virginia Community College

Similar Profiles

CREATE PROFILE
BRANDON SHACKLEFORD