Brandon Shelby
Pensacola
Summary
Customer-focused retail professional and Trainer with a proven track record of leadership, guest engagement, and team development. Promoted to keyholder at American Eagle and selected as a Trainer at Target, reflecting strong reliability and performance. Holds a Bachelor of Arts in Political Science with hands-on experience in research, outreach, and communication through a campaign internship. Known for adaptability, professionalism, and the ability to succeed in fast-paced environments while supporting both operational and customer experience goals.
Overview
9
9
years of professional experience
Work History
Specialty Sales Associate (Style) /Trainer
Target
03.2024 - Current
- Merchandise and set new apparel while maintaining visual and brand standards
- Selected to train and onboard new team members, providing hands-on coaching and daily support
- Cross-trained to support Technology and other departments during coverage gaps
- Deliver consistent guest-focused service in a fast-paced environment.
Brand Ambassador / Senior Brand Ambassador
American Eagle Outfitters, Inc
03.2021 - Current
- Delivered engaging guest experiences by selling apparel and promoting weekly sales initiatives
- Executed merchandising and floor sets, maintaining visual and brand standards
- Promoted and educated guests on the company credit card and loyalty programs
- Processed guest transactions accurately and efficiently
Senior Brand Ambassador
- Supported store leadership by leading the sales floor during peak periods
- Held keys and assisted with opening/closing procedures as needed
- Acted as a point of contact for associates, ensuring smooth floor execution
Political Intern
Marco Rubio for US Senate
07.2022 - 11.2022
Conducted legislative and district research, supported voter outreach initiatives, and engaged in phone and field communications in a fast-paced environment.
Warehouse Worker
Alston Electric Supply
01.2017 - 01.2022
Assisted with annual inventory counts, filed invoices, and supported facility upkeep by performing routine cleaning and replacing light fixtures as needed.
Media Production Coordinator
Olive Baptist Church
01.2017 - 12.2019
Volunteered with the media team, assisting with camera operation and supporting audio/visual tasks during events and services.
Education
Bachelor of Arts - Political Science
The University of West Florida
Pensacola, FL08-2023
Skills
- Customer Experience & Guest Engagement
- Professional Communication
- New Hire Training & Onboarding
- Floor Leadership & Team Support
- Visual Merchandising
- Inventory Management & Stock Counts
- Point-of-Sale (POS) Systems
- Cash Handling & Keyholder Operations
- Credit Card & Loyalty Program Promotion
- Data Entry & Record Keeping
- Invoice Processing & Filing
- Research & Information Analysis
- Time Management & Multitasking
- Attention to Detail
- Basic Audio/Visual & Camera Operation
- Microsoft Word, Excel & Google Workspace
Languages
Japanese
Elementary
Timeline
Specialty Sales Associate (Style) /Trainer
Target
03.2024 - Current
Political Intern
Marco Rubio for US Senate
07.2022 - 11.2022
Brand Ambassador / Senior Brand Ambassador
American Eagle Outfitters, Inc
03.2021 - Current
Warehouse Worker
Alston Electric Supply
01.2017 - 01.2022
Media Production Coordinator
Olive Baptist Church
01.2017 - 12.2019
Bachelor of Arts - Political Science
The University of West Florida