Brandon Shelby
Pensacola
Summary
Customer-focused retail professional and Trainer with a proven track record of leadership, guest engagement, and team development. Promoted to keyholder at American Eagle and selected as a Trainer at Target, reflecting strong reliability and performance. Holds a Bachelor of Arts in Political Science with hands-on experience in research, outreach, and communication through a campaign internship. Known for adaptability, professionalism, and the ability to succeed in fast-paced environments while supporting both operational and customer experience goals.
Overview
9
9
years of professional experience
Work History
Specialty Sales Associate (Style) /Trainer
Target
Pensacola, FL
03.2024 - Current
- Merchandise and set new apparel while maintaining visual and brand standards
- Selected to train and onboard new team members, providing hands-on coaching and daily support
- Cross-trained to support Technology and other departments during coverage gaps
- Deliver consistent guest-focused service in a fast-paced environment.
Brand Ambassador / Senior Brand Ambassador
American Eagle Outfitters, Inc
Pensacola, FL
03.2021 - Current
- Delivered engaging guest experiences by selling apparel and promoting weekly sales initiatives
- Executed merchandising and floor sets, maintaining visual and brand standards
- Promoted and educated guests on the company credit card and loyalty programs
- Processed guest transactions accurately and efficiently
Senior Brand Ambassador
- Supported store leadership by leading the sales floor during peak periods
- Held keys and assisted with opening/closing procedures as needed
- Acted as a point of contact for associates, ensuring smooth floor execution
Political Intern
Marco Rubio for US Senate
Pensacola, FL
07.2022 - 11.2022
Conducted legislative and district research, supported voter outreach initiatives, and engaged in phone and field communications in a fast-paced environment.
Warehouse Worker
Alston Electric Supply
Pensacola, FL
01.2017 - 01.2022
Assisted with annual inventory counts, filed invoices, and supported facility upkeep by performing routine cleaning and replacing light fixtures as needed.
Media Production Coordinator
Olive Baptist Church
Pensacola, FL
01.2017 - 12.2019
Volunteered with the media team, assisting with camera operation and supporting audio/visual tasks during events and services.
Education
Bachelor of Arts - Political Science
The University of West Florida
Pensacola, FL08-2023
Skills
- Customer Experience & Guest Engagement
- Professional Communication
- New Hire Training & Onboarding
- Floor Leadership & Team Support
- Visual Merchandising
- Inventory Management & Stock Counts
- Point-of-Sale (POS) Systems
- Cash Handling & Keyholder Operations
- Credit Card & Loyalty Program Promotion
- Data Entry & Record Keeping
- Invoice Processing & Filing
- Research & Information Analysis
- Time Management & Multitasking
- Attention to Detail
- Basic Audio/Visual & Camera Operation
- Microsoft Word, Excel & Google Workspace
Languages
Japanese
Elementary
Timeline
Specialty Sales Associate (Style) /Trainer
Target
03.2024 - Current
Political Intern
Marco Rubio for US Senate
07.2022 - 11.2022
Brand Ambassador / Senior Brand Ambassador
American Eagle Outfitters, Inc
03.2021 - Current
Warehouse Worker
Alston Electric Supply
01.2017 - 01.2022
Media Production Coordinator
Olive Baptist Church
01.2017 - 12.2019
Bachelor of Arts - Political Science
The University of West Florida