Brandon Sifert
Dallas
Summary
Dynamic Product Support Engineer at Solera/DealerSocket with expertise in troubleshooting and customer service. Proven track record in enhancing product performance through effective feedback analysis and cross-functional collaboration. Adept at managing multiple projects while ensuring compliance with industry standards, fostering a proactive approach to problem-solving and process improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Product Support Engineer
Solera/DealerSocket
01.2017 - Current
- Utilized diagnostic tools to identify potential problems within supported systems.
- Resolved customer inquiries in a timely manner by providing effective solutions.
- Investigated reported incidents and took appropriate action based on findings.
- Managed multiple projects simultaneously while ensuring deadlines are met.
- Provided technical support to customers for product installation, configuration and troubleshooting issues.
- Participated in training sessions to stay up-to-date with current trends in product support technology.
- Developed and maintained customer service processes for product support operations.
- Analyzed customer feedback regarding product performance and identified areas for improvement.
- Reported system malfunctions to engineering team members to ensure prompt resolution of issues.
- Ensured compliance with industry standards when performing tasks related to product support operations.
- Managed cross-functional workgroups tasked with multi-disciplinary reviews of new project proposals.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
Education
Bachelor of Arts - Operations Management
Southern New Hampshire University
Hooksett, NHAssociate of Arts - Project Management
Google Cerification Program
Skills
- Technical support
- Troubleshooting techniques
- Diagnostic tools
- Product installation
- Customer feedback analysis
- Process improvement
- Cross-functional collaboration
- Problem solving
- Training and mentoring
- Customer service
- Project management
- Engineering change orders
- Excellent communication
- Multitasking and prioritization
- Interpersonal skills
- Self motivation
Certification
- Microsoft Office
- SQL
- Java Cross Functional Collaboration
- Data Entry
- Software Implementation
Timeline
Product Support Engineer
Solera/DealerSocket
01.2017 - Current
Bachelor of Arts - Operations Management
Southern New Hampshire University
Associate of Arts - Project Management
Google Cerification Program
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