Brandon Silva
Customer Service
Temecula,CA
Summary
I am an ambitious college student who has completed coursework in psychology and other various studies. I possess strong interpersonal skills and have a desire for a career in health care. I am compassionate and calm under pressure. I have strong organizational skills and am eager to secure an entry-level health care position.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Reading Cinemas
01.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Greeted and verified members and guests upon entry to optimize security.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
Internship Student
Tutor Connection
08.2022 - 12.2022
- Tutored at various competency levels to help people with reading, math and writing skills.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Assisted students with homework using curriculum and materials provided by program.
- Guided students in Algebra by reviewing students' textbooks and materials.
- Communicated with parents and teachers regarding student progress and areas of concern.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Developed student confidence through positive reinforcement strategies.
- Supported students with helpful study habits and exam strategies.
Customer Service/Barback
Peltzer Family Cellars
09.2021 - 12.2022
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained staff on operating procedures and company services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
Food Service Manager
Joe & The Juice
08.2018 - 03.2021
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Tracked food production levels, meal counts, and supply costs.
- Oversaw training of more than 10 team members.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maximized quality assurance by completing frequent line checks.
Cashier/Produce Clerk
Safeway
05.2016 - 08.2018
- Checked for outdated and overripe grocery items and removed from inventory.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Kept tidy and organized area to comply with cleanliness standards.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Inspected produce to update and adjust pricing information.
- Sorted and packaged produce items to prepare for shipments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Volunteer
Our Lady Of Guadalupe Parish School
01.2017 - 06.2017
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Participated in group activities with students to build teamwork and foster healthy relationships.
- Encouraged and guided students struggling academically, delivering support and assistance.
- Helped students with homework and gave additional tips on studying techniques.
- Developed and presented educational materials for students to learn about various topics.
- Mentored at-risk students on importance of education and how to best manage time.
- Mentored and tutored individual students needing additional help.
Education
Bachelor of Science - Psychological Science
California State San Marcos
San Marcos, CA12.2023
Associate of Science - Psychology
San Diego Mesa College
San Diego, CA05.2021
Skills
- Customer support
- Quality assurance
- Medical terminology knowledge
- Complaint resolution
- Service standard compliance
- Training development aptitude
Trained WWE Wresting
Daily in-ring training, strength and conditioning, character development, and injury prevention and care.
Timeline
Customer Service Associate
Reading Cinemas
01.2023 - Current
Internship Student
Tutor Connection
08.2022 - 12.2022
Customer Service/Barback
Peltzer Family Cellars
09.2021 - 12.2022
Food Service Manager
Joe & The Juice
08.2018 - 03.2021
Volunteer
Our Lady Of Guadalupe Parish School
01.2017 - 06.2017
Cashier/Produce Clerk
Safeway
05.2016 - 08.2018
Bachelor of Science - Psychological Science
California State San Marcos
Associate of Science - Psychology
San Diego Mesa College
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