Brandon Simms
Germantown,MD
Summary
As a highly motivated professional with extensive upper management experience and collaboration skills, I am excited to express my interest in the job opening. It would be a great honor to be considered for this opportunity. I believe that my professional background, a knack for industrialism, and drive make me the ideal candidate for the position. Please refer to my attached resume for evidence of my ability to thrive in high-pressure and fast-paced environments, as well as my social media and marketing expertise for achieving positive results. Additionally, I have excellent training skills and can inspire my colleagues to maximize their performance. I am skilled at identifying unconventional yet highly effective strategies to achieve success. I have a talent for balancing organizational objectives with productive relationships, and I can strategize and recommend ways to maintain a competitive business edge. My leadership and planning abilities have helped me grow professionally.
Overview
8
8
years of professional experience
Work History
Contact Center Specialist
SkyPoint Federal Credit Union
Germantown, MD
07.2023 - Current
- Assisted customers with inquiries, complaints and requests via phone, email or chat.
- Provided technical support to clients in resolving their issues.
- Answered incoming customer calls promptly and professionally.
- Ensured all customer interactions were logged accurately in the system.
- Maintained a high level of product knowledge to answer questions quickly and accurately.
- Processed orders, forms, applications and requests while complying with regulations and policies.
- Utilized various software programs to respond to customer inquiries.
- Maintained an organized database of client information for future reference.
- Worked closely with other departments to ensure optimal service quality was delivered.
- Met established performance goals including call handling time, accuracy rate.
- Analyzed loan applications and supporting documents to determine eligibility for approval.
- Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Verified accuracy of loan documents prior to approval.
- Approved or denied loan applications based on established guidelines.
Assistant Store Manager
Skechers USA
Clarksburg, MD
05.2022 - 06.2023
- Assisting the store manager in all areas of daily business operations, human resources, customer service and merchandising
- Coordinating, monitoring and reporting on daily operations
- Recruiting, training and supervising employees
- Managing employee schedules, conducting performance reviews and enforcing disciplinary actions
- Monitoring and maintaining suitable store inventory levels
- Assisting with the development of new sales and recruitment strategies
- Ensuring the store environment complies with health and safety regulations
- Maintaining a clean, organized and aesthetically pleasing store front
- Resolving customer complaints and concerns in a timely manner
- Ensuring that store policies and procedures are followed.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
- Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
- Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
Sales Associate
Michael Kors
Clarksburg, MD
11.2020 - 08.2022
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Met merchandise processing standards and maintained organized and accessible work area.
- Answered incoming telephone calls to provide store, products and services information.
- Used technology resources to assist customers in locating and selecting items.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Developed trusting relationships with customers by making personal connections.
Hourly Manager
BBQ Century
Century, Germantown, Clarksburg, MD
10.2019 - 06.2021
- Help support senior management team
- Open/Close restaurant
- Money operations
- Train new employees
- Catering
- Run shifts
- Micheal Kors, 22705
Marketing Director
Chic-Fil-A
Rockville, MD
12.2018 - 09.2019
- Organized and run shift plans
- Oversee team member
- Training leadership
- Training team member
- Worked closely with Catering director
- Catering delivery
- Catering pickup
- Evaluated and enhanced content of online pages, blog posts and social media platforms.
- Optimized marketing approaches to capitalize on new market trends and capture new customer groups.
- Stayed on top of latest updates to company products and trends in customer buying preferences.
- Promoted understanding of marketing strategies by delivering boardroom multimedia presentations.
- Collected business requirements to set active policies and make strategic decisions.
- Troubleshoot equipment
- Set-up and order new equipment
- Ran interviews and hired team member
- Counting of inventory
- Truck order
- Counting of safe
- Lead team meeting
- Ran and organized kitchen shift
- Held team member responsible
- Organized fundraising
- Increase store sales
- Monitor customer experience
- Put in place team
- Ordering of money
- Created and implemented traditional marketing campaigns.
- Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
- Updated web pages and social media profiles with engaging and current content.
- Devised innovative strategies to drive customer engagement.
- Analyzed competitive environment and consumer trends to stay on top of changing market environments.
- Applied market knowledge and customer insight analysis to drive sales through targeted promotions.
- Planned and produced highly effective experiential marketing events.
- Developed and implemented strategic marketing campaigns, including site promotions and engaging digital content.
Team Member, Trainer, Team Leader
Chick-fil-A Germantown Town Center
Germantown, MD
04.2016 - 04.2018
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Delegated daily tasks to team members to optimize group productivity.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Fostered positive employee relationships through communication, training and development coaching.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Conducted inspections of equipment before, during and after shifts to prevent project delays and resolve issues.
- Allocated resources and organized processes within assigned area of responsibility to drive efficiency and productivity.
- Reviewed completed work to verify consistency, quality and conformance.
- Monitored team progress and enforced deadlines.
Education
Bachelor of Arts - Communications
University of Maryland
12.2023
Montgomery College
01.2018
Skills
- Customer experience,
- Microsoft Office (Excel, Word)
- Inform,
- marketing skills,
- communication,
- decision making,
- leadership,
- conflict resolution,
- teamwork skills,
- project management,
- Employability skills
- Management skills,
- Social media skills
- POS Systems Operations
- Work Planning and Prioritization
- Assignment Delegation
- Shift Scheduling
- Inventory Control
- Pricing and Markdowns
- Marketing and Promotions
- Stock Management
- Performance Assessment
- Recruitment and Hiring
- Team Leadership
- Training Management
- Business Leadership
- Quality Assurance
- Department Oversight
- Focus and Follow-Through
- Sales Tracking
- Revenue Forecasting
- Employee Motivation
- Staff Development
- Records Organization and Management
- Customer Service Management
- Resource Allocation
- Complaint Resolution
- Data Entry
- Product Upselling
- Payment Processing
- Account Updating
- Technical Support
- Customer Relationship Management
- Call Control
- Documentation and Reporting
- Proficiency in Symitar Software
- Verbal and Written Communication
- Quality Assurance Controls
- Analytical Abilities
- Banking Regulations
- Credit Analysis
- Report Analysis
- Loan Documentation
Additional Information
- AWARDS , African american Award, Game Changer Conference of young men Award, Honor roll.
Accomplishments
- Exceeded sales goals by average of 3% in 1 Year.
- Consistently maintained high customer satisfaction ratings.
- Drove 3% improvement in 12 months profits through aggressive Marketing.
- Promoted from Team Member to Marketing director, in less than 12-months.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Timeline
Contact Center Specialist
SkyPoint Federal Credit Union
07.2023 - Current
Assistant Store Manager
Skechers USA
05.2022 - 06.2023
Sales Associate
Michael Kors
11.2020 - 08.2022
Hourly Manager
BBQ Century
10.2019 - 06.2021
Marketing Director
Chic-Fil-A
12.2018 - 09.2019
Team Member, Trainer, Team Leader
Chick-fil-A Germantown Town Center
04.2016 - 04.2018
Bachelor of Arts - Communications
University of Maryland
Montgomery College
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