Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brandon Simpson

Mullens

Summary

Dynamic and results-oriented professional with extensive experience at Rebel Smokehouse, excelling in customer service and upselling techniques. Demonstrated ability to foster guest relations and manage high-volume dining, leading to a significant increase in sales. Skilled in POS system operations and maintaining a professional appearance, consistently earning commendations for service excellence.

Overview

3
3
years of professional experience

Work History

Server

Rebel Smokehouse
06.2022 - Current
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Inspected dishes and utensils for cleanliness.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales significantly by upselling higher-end products to customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

Education

No Degree - Nursing

Bluefield State University
Beaver, WV
05-2026

Skills

  • Team member support
  • Table resetting
  • Order delivery practices
  • Daily specials memorization
  • Hostess support
  • Effective customer upselling
  • Point of sale operation
  • Positive and professional
  • Check payment processing
  • Relationship management
  • Guest seating
  • Dining area maintenance
  • Professional appearance
  • Beverage preparation
  • Supply restocking
  • Food sales and promotion
  • Take-out service
  • Table setting
  • Strong work ethic
  • Menu presentation
  • Hospitality service expertise
  • Customer service
  • Food safety practices
  • Guest relations management
  • Item promotion
  • Table bussing
  • Multitasking and organization
  • Special dietary requirements
  • Table setting arrangements
  • Food and beverage pairings
  • Food running
  • Customer feedback management
  • Quality control
  • Food safety oversight
  • Order management
  • Service prioritization
  • Point-of-sale system
  • Upselling techniques
  • Guest engagement
  • Calm demeanor
  • Order accuracy
  • High volume dining
  • Safe food handling
  • Food safety
  • Task prioritization
  • Table setting knowledge
  • Dining customer service
  • Sales techniques
  • Menu memorization
  • Suggestive selling
  • Server training
  • Cash handling
  • Point of sale (POS) system operations

Accomplishments

  • Supervised team of 8-12 staff members.

Timeline

Server

Rebel Smokehouse
06.2022 - Current

No Degree - Nursing

Bluefield State University

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