BRANDON SIMPSON
Inverness
Summary
To change the way we use tech, while growing my skills as an IT professional, becoming an asset.
Overview
12
12
years of professional experience
Work History
Helpdesk
Insight Global
Orlando
07.2024 - 01.2025
- Account management, technical liaison, reporting incident via ticketing system to document troubleshooting and steps taken to resolve the issue.
Technical Support Specialist (Fulltime)
McGraw Hill
05.2024 - 08.2024
- Account management, resetting passwords, creating courses.
Technical Support Specialist (Fulltime)
Kaseya Orlando
Orlando
11.2023 - 04.2024
- Successfully mitigated a critical security vulnerability by proactively updating the software packages to the latest version, ensuring enhanced system security and safeguarding against potential threats.
- Collaborated with software vendors to address and resolve technical issues.
- Installed, serviced, and upgraded PC equipment, mainframe connections, and peripherals while promptly responding to user requests.
- Skills: Adaptation, Customer Interaction, Windows Administration, Service-Level Agreements (SLA), Software as a Service (SaaS), Networking, Event Ticketing, Customer Requirements, Computer Literacy, Organization Skills, Problem Solving, Teamwork, Troubleshooting, Customer Service, Communication.
Security Officer
UNIVERSAL ORLANDO RESORT
Orlando
10.2022 - 11.2022
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Assisted with crowd control during large events held at the facility.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
Technical Support Specialist (Fulltime)
Inspiro
Orlando
03.2022 - 03.2022
- Resolved customer issues related to operating systems, network connectivity, software applications and hardware components.
- Supported end users with basic troubleshooting techniques such as restarting a device or resetting passwords.
- Provided comprehensive technical support to customers via telephone, email and chat.
Customer Service Representative
SUTHERLAND GLOBAL SERVICES
Remote
11.2017 - 01.2018
- Installed, diagnosed and repaired Microsoft devices.
Entertainment Marquee Events
UNIVERSAL ORLANDO RESORTS
Orlando
08.2012 - 11.2017
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Kept to Environmental theming.
Stock Clerk
PUBLIX SUPERMARKET
Orlando
01.2016 - 04.2016
- Maintained cleanliness of storage areas by sweeping floors, dusting shelves, and removing trash daily.
- Monitored expiration dates on perishable items regularly throughout shift; removed any expired goods from shelves quickly.
- Issued supplies from stockrooms using a variety of methods such as bin cards or requisitions.
- Participated in annual physical inventories including counting merchandise stored in both back room areas and retail floor displays.
- Stacked product on shelves according to predetermined sequence and quantity.
- Checked stock to ensure inventory accuracy and identified discrepancies between physical inventories and computer records.
Tier 1 Advisor
APPLE CARE | CONVERGYS
Orlando
01.2014 - 12.2015
- Diagnosed and resolved issues with Apple products.
- Proficient in troubleshooting different device issues as well as analyzing logs to reach a resolution.
- Capable of maintaining ownership of incidents throughout their lifecycle, ensuring timely resolution or appropriate escalation for further investigation.
- Maintained a perfect customer satisfaction rating of 100%, reflecting outstanding service delivery.
- Contributed to the successful migration to Microsoft 365 by providing technical support to end-users, and collaborating with external vendors to resolve any complex technical issues.
Education
Associate of Applied Science - Cyber Security
Southern Careers Institute
01.2021
Skills
- Project management
- Communication
- Technical expertise
- Problem-solving
- Leadership
- Attention to detail
- Technical support
- Customer service
- Incident management
- Software installation
- Hardware maintenance
- Team collaboration
- Effective communication
- Problem solving
- Helpdesk services
- Helpdesk experience
- Helpdesk ticket resolution
- Helpdesk administration
- Active listening
- Microsoft Word
- Data entry
- Relationship building
- Team building
- Written communication
- Task prioritization
- Problem resolution
Timeline
Helpdesk
Insight Global
07.2024 - 01.2025
Technical Support Specialist (Fulltime)
McGraw Hill
05.2024 - 08.2024
Technical Support Specialist (Fulltime)
Kaseya Orlando
11.2023 - 04.2024
Security Officer
UNIVERSAL ORLANDO RESORT
10.2022 - 11.2022
Technical Support Specialist (Fulltime)
Inspiro
03.2022 - 03.2022
Customer Service Representative
SUTHERLAND GLOBAL SERVICES
11.2017 - 01.2018
Stock Clerk
PUBLIX SUPERMARKET
01.2016 - 04.2016
Tier 1 Advisor
APPLE CARE | CONVERGYS
01.2014 - 12.2015
Entertainment Marquee Events
UNIVERSAL ORLANDO RESORTS
08.2012 - 11.2017
Associate of Applied Science - Cyber Security
Southern Careers Institute
Similar Profiles
Layla DeleckeLayla Delecke
Recruiter at Insight GlobalRecruiter at Insight Global
Naomi WestphalnNaomi Westphaln
Data Entry Specialist at Insight GlobalData Entry Specialist at Insight Global
Esther KumbaEsther Kumba
CAD Drafter at Insight GlobalCAD Drafter at Insight Global
AKIERRA GillAKIERRA Gill
Credit and Collections Specialist at Insight GlobalCredit and Collections Specialist at Insight Global
SZYMON ORENCZAKSZYMON ORENCZAK
APPROVED ELECTRICIAN/ELECTRICAL SUPERVISOR at GA BARNIE GROUPAPPROVED ELECTRICIAN/ELECTRICAL SUPERVISOR at GA BARNIE GROUP