Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Brandon Singh

Redding

Summary

Seasoned business operations professional with significant experience in overseeing daily operations, improving efficiency, and leading successful teams. Proven leadership skills demonstrated through management of cross-functional teams and strategic planning initiatives. Track record of implementing operational improvements that increase productivity and reduce costs.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Director of Operations

MJW Services, LLC
Remote
08.2022 - Current
  • Developed training programs for new employees as well as existing staff members.
  • Managed day-to-day operations of a large staff in multiple departments.
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
  • Analyzed financial data to make informed decisions on cost savings initiatives.
  • Created policies and procedures for improved workflow processes.
  • Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
  • Identified areas where process improvements could be made resulting in increased productivity.
  • Developed and implemented operational strategies to improve efficiency and reduce costs.
  • Facilitated meetings with key stakeholders to discuss progress towards objectives.

Business & Human Resources Operations Manager

Lululemon
Las Vegas, Nevada
08.2021 - 08.2022
  • Managed the day-to-day operations of a ten million dollar earning high-volume store with 50 employees
  • Ensured compliance with regulatory requirements and industry standards.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Identified, screened and interviewed potential employees.
  • Evaluated current HR processes and recommended changes when necessary to improve efficiency.

Assistant Store Manager

Starbucks
Las Vegas, NV
08.2019 - 08.2021
  • Managed the day-to-day operations with a team of 40 employees and provided ongoing training to ensure high levels of customer satisfaction at the busiest Starbucks in Nevada.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Organized weekly meetings with shift supervisors to review progress on key objectives.
  • Conducted regular performance reviews of staff members in order to identify areas for improvement.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.

Clinic Supervisor

Central Psychiatry, LLC
Las Vegas, NV
06.2016 - 08.2019
  • Supervised staff members, organized schedules and delegated tasks.
  • Trained new staff on office procedures, software programs and customer service protocols.
  • Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
  • Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
  • Recruited qualified candidates for open positions within the practice when necessary.
  • Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.

Education

Bachelor of Science - Business Administration; Human Resource Management

Western Governors University
Online

Skills

  • Strategic Planning
  • Leadership training
  • Operations Oversight
  • Process Improvements
  • Operational Efficiency
  • Business Management
  • Financial Oversight
  • Logistics
  • Multitasking
  • Operations Management
  • Human Resources

Certification

  • Certified QuickBooks Pro Advisor
  • Certified Clinical Medical Assistant

References

  • Angela Williams, MBA - Chief Executive Officer at MJW Services, LLC - (702) 308-9202
  • Bailey Hawthorne, MBA - Regional Manager at Lululemon - (702) 327-9316

Timeline

Director of Operations

MJW Services, LLC
08.2022 - Current

Business & Human Resources Operations Manager

Lululemon
08.2021 - 08.2022

Assistant Store Manager

Starbucks
08.2019 - 08.2021

Clinic Supervisor

Central Psychiatry, LLC
06.2016 - 08.2019

Bachelor of Science - Business Administration; Human Resource Management

Western Governors University

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Brandon Singh