Experienced and dependable worker with a proven track record of efficiently completing tasks in various settings. Skilled in work place management and security in detention environment. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
22
22
years of professional experience
Work History
Security Therapy Aide 1
Illinois Department of Human Services
Rushville, IL
08.2014 - Current
Conducted crisis intervention when needed to ensure safety of all involved parties.
Ensured safety of patients by monitoring their environment and providing guidance on appropriate behaviors.
Observed patient's physical condition and reported any changes to medical personnel immediately.
Assisted therapists with assessments and evaluations of clients' mental health needs.
Monitored client behavior and interactions with other patients and staff members.
Intervened in potentially dangerous situations involving clients while maintaining a calm demeanor.
Maintained confidentiality of patient information in accordance with HIPAA regulations.
Site Manager
KCI Satellite
Pittsfield, IL
01.2003 - 07.2014
Ensured compliance with safety protocols, regulations and standards.
Managed daily operations of the site, including employees and contractors.
Responded promptly to customer inquiries or complaints.
Maintained records of inventory, assets, personnel and other relevant data.
Evaluated employee performance through regular reviews and feedback sessions.
Scheduled maintenance tasks and ensured all equipment was functioning properly.
Implemented systems for tracking employee attendance and performance reviews.
Resolved conflicts between staff members in a timely manner.
Monitored job progress to ensure quality standards were met.
Developed strategies to improve operational efficiency and reduce costs.
Analyzed reports to identify areas for improvement in performance or cost savings.
Provided training opportunities for existing staff in order to enhance their skillset.
Established policies, procedures and guidelines for the operation of the site.
Mentored new employees on safety protocols, processes and procedures.
Complied with operational standards and OSHA regulations.
Monitored worksite personnel to maintain high levels of quality and performance.
Oversaw daily operations, ensuring performance metric milestones were met monthly.
Directed site activities to drive smooth operations and achieve quality assurance and Performance metrics.
Motivated and challenged staff to achieve results while offering developmental and educational opportunities.
Prepared weekly schedules to verify proper job quantity coverage within guidelines.
Conducted quality control inspections to uphold high standards of workmanship.
Interviewed and hired qualified candidates to fill open staff positions.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Assigned work and monitored performance of in field personnel.
Planned and led team meetings to review performance metric results and communicate new and ongoing priorities.
Recruited and trained new employees to meet job requirements.
Disability Claims Adjudicator Trainee at State of Illinois – Department of Human ServicesDisability Claims Adjudicator Trainee at State of Illinois – Department of Human Services