Dedicated restaurant professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
Work History
Director of Marketing Operations
151 Coffee
07.2020 - Current
Spearheaded daily operations across twelve locations, ensuring seamless communication and coordination.
Mentored and coached team members to foster productive and engaging work environment.
Introduced effective staff scheduling practices that balanced coverage needs with employee availability while minimizing labor costs.
Defined, implemented, and revised operational policies and guidelines.
Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
Negotiated contracts with vendors for better pricing, improving cost management without compromising on quality.
Reduced food waste by optimizing inventory management and implementing portion control measures.
Developed unique events and special promotions to drive sales.
Oversaw the successful opening of new restaurant locations from site selection to grand opening events, ensuring smooth transitions into profitable establishments.
Launched successful product lines by conducting comprehensive market research and analysis.
Director of Airport Operations
HMSHost
07.2012 - 07.2020
Directed operations for multiple airport food and beverage outlets, overseeing a team of 650+ employees.
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Reduced employee turnover rates by fostering a positive work environment and offering competitive compensation packages.
Streamlined restaurant operations for increased efficiency and reduced costs by revamping staffing schedules and inventory management practices.
Drove operational improvements by conducting regular audits of restaurant processes, identifying areas for enhancement, and implementing solutions accordingly.
Oversaw operations and reviewed performance measures of 15 locations including quick serve restaurants, full serve restaurants, and a commissary.
Area Director
Taco Bueno Restaurants
02.2003 - 07.2012
Oversaw operations for multiple Taco Bueno locations within the Dallas/Fort Worth metroplex, achieving consistent revenue growth.
Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
Created a culture of accountability among staff members by setting clear expectations regarding job responsibilities and performance goals consistent with company values.
Created and managed execution of store business plans to drive KPI results and maximize business opportunities.
Developed high-performing teams through strategic recruitment, training, and performance management efforts.