Brandon S. Martin
Syracuse,NY
Overview
6
6
years of professional experience
1
1
Certification
Work History
Non-Registered Representative
Northwestern Mutual
08.2024 - Current
- Built a multi-state practice from scratch, requiring self-driven outreach, follow-ups, and scheduling
- Developed communication and coaching skills by guiding clients through values-based financial conversations
- Balanced complex compliance requirements while offering creative solutions through third-party partnerships
- Strengthened time management and ownership by designing and maintaining a completely independent schedule
- Grew in emotional intelligence by helping clients overcome shame, confusion, and fear about their finances
Partner/Operations Manager
Martin Floors
01.2019 - Current
- Responsible for quoting, scheduling, and sales to allow operational scaling of a family-owned business
- Drove revenue growth by improving workflows and implementing digital tools for client outreach and job tracking
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Gained commercial project management experience through high-profile projects including SUNY Oneonta’s Alumni Hall.
Waiter | Fire Team Member
Norwegian Cruise Line – Pride of America
08.2023 - 01.2024
- Operated under a strict, regimented daily routine in a 5-star hospitality environment with limited off-time
- Excelled in high-demand service, managing 160-table dining floor and earning promotion to VIP venue 'La Cucina'
- Gained cross-cultural communication skills while working with a globally diverse team
- Trained and served on-call 24/7 as a certified Fire Team member, reinforcing focus, urgency, and discipline under pressure
- Strengthened resilience and professionalism through extended periods away from home and challenging conditions
Front of House Lead
Turning Stone (Oneida Nation Enterprises)
10.2020 - 07.2024
- Progressed from entry-level cashier to multi-venue lead through consistent reliability and versatility
- Supported operations in lounges, cafés, and restaurants across 4 locations sometimes opening and closing multiple outlets per day
- Helped launch Perfect Pour Café, contributing to service design and peer training
- Developed poise under pressure through constant adaptation to volume spikes, events, and cross-trained roles
- Strengthened leadership by covering call outs, mentoring new hires, and ensuring smooth front-end flow
Education
Business Administration -
SUNY Oneonta
General Studies -
Onondaga Community College
Syracuse, NYSkills
- - Team Leadership & Staff Coordination – Developed at Turning Stone and Martin Floors, where I led openings, cross-trained teams, and ensured seamless service in high-volume settings
- - Time Management & Self-Direction – Refined at Northwestern Mutual by building a client base and managing a multi-state schedule without external oversight
- - Client Service & Communication – Strengthened through direct client work in financial advising, construction quoting, and hospitality environments
- - Problem-Solving Under Pressure – Proven on the cruise line and in field jobs where quick thinking and fast execution were required daily
- - Sales & Prospecting – Learned through cold outreach and relationship-building at Northwestern Mutual and in flooring contract negotiations
- - Operations & Workflow Optimization – Gained by improving scheduling systems and internal processes at Martin Floors
Certification
- Life Accident Health License
- CPR/AED/First Aid
- Merchant Mariner Credential
Timeline
Non-Registered Representative
Northwestern Mutual
08.2024 - Current
Waiter | Fire Team Member
Norwegian Cruise Line – Pride of America
08.2023 - 01.2024
Front of House Lead
Turning Stone (Oneida Nation Enterprises)
10.2020 - 07.2024
Partner/Operations Manager
Martin Floors
01.2019 - Current
Business Administration -
SUNY Oneonta
General Studies -
Onondaga Community College
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