Office 365
Brandon Smith
IT Support Specialist
Monroe,Georgia
Summary
Versatile and enthusiastic technology individual eager to grow and take on more responsibility. My desire is to leverage my IT experience in the technology sector and apply it to the next organization with growth opportunity and challenging work. A position in technical, end-user, and infrastructure support is highly desired.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Employee Development Specialist
National Vision
Lawrenceville, GA
05.2021 - Current
- Implemented Systems Support Training Program and assessing new hire readiness.
- Tracked and reported on Systems Support training requirements, completion and status.
- Gathered feedback on training success and made recommendations to improve training.
- Trained agents on troubleshooting Tier 1 issues in stores nationwide.
- Trained agents to troubleshoot hardware issues such as fax machines, VoIP phones, Linux Thin Client computers, and printers.
- Worked closely with Quality Assurance agents to find training opportunities within the Systems Support department.
Systems Support Representative
National Vision
Lawrenceville, GA
02.2020 - 05.2021
- Troubleshoot basic and advanced soft/hardware issues with internal associates via phone, support ticketing system requests and remote desktop support.
- Works with hardware engineers to resolve hardware and networking related requests.
- Guides users through appropriate diagnostic procedure via phone to determine the nature of the problem and escalate for problem resolution with the appropriate departments.
- Provides outstanding support to all company associates and departments as needed.
IT Support Specialist
Nanolumens
Peachtree Corners, GA
08.2018 - 02.2020
- Troubleshoot end user related hardware, software, network, and platform related issues.
- Configure PC devices with Windows 10 and perform post installation configuration and updates.
- Perform ad-hoc requests from IT Director related to infrastructure support including platform documentation, network issues, and hardware configurations.
- Provide in-person, phone, and remote support to end users including password resets, network connectivity, etc.
Education
Bachelor of Science - Exercise Science
Georgia Southern University
Statesboro, GASkills
Systems Administration
Help Desk Support
Hardware Platforms
Software Platforms
Software
Ticketing Systems
Google Drive
Certification
Google Technical Support Fundamentals
Interests
Business Ownership
Personal Development
Coaching Others
Physical Fitness & Health
Blockchain
Timeline
Employee Development Specialist
National Vision
05.2021 - Current
Systems Support Representative
National Vision
02.2020 - 05.2021
IT Support Specialist
Nanolumens
08.2018 - 02.2020
Bachelor of Science - Exercise Science
Georgia Southern University