Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Brandon Smith

Layton,UT

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.



Overview

9
9
years of professional experience
1
1
Certification

Work History

Account Manager

eBay
09.2022 - 09.2023
  • Quota 55-75 calls daily
  • 4-6 Adoptions daily
  • 1 Commit daily
  • Proactively called a personal set of sellers regarding the current and possible inventory opportunities, help with marketing optimization, and leveraging at the proper times
  • Was an expert in all customer tools so that when someone had an issue could easily solve the problem for them
  • Understood top sellers and how to help them leverage the marketplace to meet their goals
  • Educate and influence the sellers to adopt a suite of marketing and promotional tools and overall seller best practices to increase revenue on average about 15-25%
  • Drove results on campaigns through growth coaching, utilizing relationship and persuasion skills with the sellers that had worked with for many months
  • Worked through lots of moments of uncertainty as this was a new startup group and the 5 of us put together everything for the next hires
  • Maintain a high level of proactive call activity to make the greatest impact 50-75 calls daily to each seller
  • (warm calls)
  • Analyzed performance and gave recommendations for improvement/optimization
  • Document customer interactions in CRM and provide feedback to help improve the account management process and the marketplace overall with good notes and proper pipeline health.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

Account Executive

NEOGOV
12.2021 - 07.2022
  • Worked with the higher education vertical with own book of business through multiple systems including Salesforce and Sales Loft
  • Quota expectation: 75-90 calls a day
  • 2-3 Demo sets per day
  • 75% Show rate
  • Closed multiple accounts amounting in roughly $225,000 ARR total during tenure
  • With a solid track record of hitting quotas and always over performing in every role
  • Made outbound sales calls to prospects from multiple leads and cold calls trying to work with C level executives in the HR department such as Chief people officers
  • Experienced in all aspects of sales cycles and devoted to developing a good relationship with clients via value based selling and using methods like BANT and NAIT, etc.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.

Senior Account Manager/Sales

Google
01.2021 - 10.2021
  • Prospect and qualify new sales leads 75-100 Calls daily
  • Open a new deal or proposal once a week
  • Schedule meetings and presentations with prospects - 5 Demonstrations minimum a week
  • Create, plan, and deliver presentations on company products using knowledge resources as well as information provided through marketing
  • Track all sales activities in Salesforce CRM system and keep current by updating account information regularly including checking open deals daily
  • Communicate customer and prospect product pain points to appropriate departments and use them to leverage the proper solution for the client
  • Maintain a well-developed pipeline of prospects by keeping up to date notes, phone numbers, and any other information related to the account
  • Develop strong, ongoing relationships with prospects and customers using friendly conversation and asking the proper questions
  • Meet and/or exceed quotas 75-100 calls daily
  • 5-10 Demonstrations a week
  • 1 new proposal a week
  • Coordinate with other team members and departments to optimize the sales effort while working independently and as a self starter.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Customer Service Representative

AAA Northern California, Nevada & Utah
11.2019 - 12.2020
  • Quota achieved weekly with a set call volume, sales, and new accounts opened
  • 100-150 inbound calls daily
  • 5-15 upgrades a day
  • 30 New accounts a month
  • Learned effective ways to personalize every interaction with the members by asking effective and personal questions to get them the best solution from AAA
  • Performed well in a sales position mixed with customer service that was mostly solving issues for the customer, but asking the right probing questions to lead to a new member, account or upgrade.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

Home Depot
05.2017 - 11.2019
  • Met with Coworkers for twice-weekly creativity and conflict resolution exercises resulting in an increase in customer survey scores of roughly 25% overall.
  • Gained necessary experience that promoted character and skill growth
  • Learned to quickly assess the proper tools to resolve situations and best practices
  • Leveraged sales expertise to promote the best options that fit particular needs and capitalize on upsell opportunities
  • Processed, scheduled and executed customer orders for new and established customers
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.

Sales Associate

Teleperformance
08.2014 - 08.2016
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Sold at least 2 new lines a day or 5 weekly.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Education

High school or equivalent -

Two Rivers High School
Ogden, UT
05.2013

Skills

  • Salesforce (8 Years)
  • Sale expertise
  • Lead Prospecting
  • Market Forecasting
  • Client Relationship Management
  • Contract Negotiation
  • Territory Management
  • Team Training
  • Deadline Oriented
  • Time Management

Certification

Driver's License, 01/01/23, 11/01/30

Assessments

  • Sales skills, Proficient, 10/01/20, Influencing and negotiating with customers
  • Customer focus & orientation, Proficient, 07/01/22, Responding to customer situations with sensitivity
  • Outside sales, Proficient, 08/01/22, Understanding and responding appropriately in sales scenarios, and performing common sales calculations
  • Sales skills, Proficient, 11/01/23, Influencing and negotiating with customers
  • Customer service, Proficient, 08/01/22, Identifying and resolving common customer issues

Timeline

Account Manager

eBay
09.2022 - 09.2023

Account Executive

NEOGOV
12.2021 - 07.2022

Senior Account Manager/Sales

Google
01.2021 - 10.2021

Customer Service Representative

AAA Northern California, Nevada & Utah
11.2019 - 12.2020

Customer Service Representative

Home Depot
05.2017 - 11.2019

Sales Associate

Teleperformance
08.2014 - 08.2016

High school or equivalent -

Two Rivers High School

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