Experienced Information Technology Technician with a demonstrated history of working in the information technology and services industry. Skilled in Computer Science, Management, Networking, Computer Hardware, Computer Software, and Microsoft Office Products. Strong information technology professional with a Degree focused in Microcomputer Technology from Tennessee Tech Dickson TN.
Overview
20
20
years of professional experience
Work History
IT Tech
Smith Computer Services
04.2014 - Current
Maintaining computers, networking, business and router security, and upkeep of the business systems
Configured and maintained network printers, ensuring seamless connectivity across the office.
Monitored system performance and conducted regular updates to optimize software functionality.
Implemented user training sessions, enhancing staff proficiency in software applications.
Conducted hardware diagnostics and repairs, minimizing downtime for critical business operations.
Documented IT processes and user manuals, improving accessibility for future reference.
Installed and configured firewalls and antivirus software to enhance organizational security.
Performed regular backups of critical data, safeguarding against potential data loss.
Performed troubleshooting and repaired peripheral devices such as printers, scanners
Site Supervisor
Nighthawk Security Company
11.2021 - 01.2024
Site lead over security and access control. Scaled all incoming trucks and cargo in and out. Day to day operation of the guard shack as well as all training material.
Coordinated daily activities of security personnel to ensure efficient operations and client satisfaction.
Implemented site security protocols, reducing incidents and enhancing overall safety for personnel and assets.
Monitored site conditions and made adjustments to schedules and resource allocations as necessary.
Developed training programs for security staff, enhancing their skills in emergency response and customer service.
Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
Conducted regular safety drills to ensure team preparedness in case of emergencies, prioritizing worker well-being.
Site Supervisor
Allied Universal
11.2020 - 11.2021
Packer/Assembler
TENNSCO CORP.
04.2011 - 04.2014
Packing and Assembling lockers and cabinets in preparation to be sent to the consumer
Assembled parts and components for lockers and cabinets, ensuring accuracy in specifications.
Conducted quality checks on finished products to maintain high standards of craftsmanship.
Collaborated with team members to streamline packing processes, enhancing overall efficiency.
Packed and labeled products for shipment, adhering to shipping guidelines and timelines.
Operated various equipment, including hand tools and packing machines, to complete assembly tasks.
Monitored inventory levels and reported shortages to ensure timely restocking of materials.
Receiving Supervisor
Walmart
05.2009 - 11.2010
Unloading of trucks, Documenting sensitive merchandise (eg. expensive electronics and jewelry), Creating Bills of Lading, Supervising five or more employees, Implementing employee productivity through the Task Manager computer program, Performing employee evaluations
Monitored incoming shipments for accuracy and quality, ensuring compliance with company standards.
Trained and supervised staff in unloading procedures, enhancing team efficiency and safety practices.
Documented discrepancies in shipments and collaborated with vendors to resolve issues promptly.
Implemented inventory tracking systems, improving order accuracy and reducing stock discrepancies.
Maintained records of received goods, ensuring proper documentation for auditing purposes.
Facilitated employee performance evaluations, providing constructive feedback to improve team productivity.
Coordinated daily schedules for receiving staff, optimizing workflow and resource allocation.
Apprentice Funeral Director and Embalmer
Luff Bowen Funeral Home Inc
08.2005 - 08.2007
Working funerals and helping with preparation, Making DVD Tributes for families, maintaining upkeep on the computer systems, Networking computers printers and copiers, Excel spreadsheets of finances, Filing insurance claims
Supported the funeral director in coordinating logistics for services, including transportation and venue arrangements.
Conducted embalming procedures following industry standards, maintaining a focus on safety and hygiene practices.
Guided families through the selection of caskets and urns, providing compassionate support during decision-making.
Maintained accurate documentation of funeral services, including contracts, payment records, and service details.
Contributed to a professional team atmosphere by maintaining strong communication with colleagues during all aspects of the funeral process.
Participated in aftercare follow-up calls and visits, offering continued support to bereaved families.
Collaborated with the funeral director to ensure smooth and efficient operation of daily services, resulting in positive feedback from clients.
Software Development Engineer (SDE) at Computer Age Management Services Ltd (CAMS)Software Development Engineer (SDE) at Computer Age Management Services Ltd (CAMS)