Brandon Smith
Duquoin ,IL
Summary
Dynamic Shift Manager at McAlister’s Deli with proven expertise in team leadership and customer service. Successfully trained staff to enhance performance. Known for building strong relationships with clients and fostering a positive work environment, ensuring high customer satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Shift Manager
McAlister’s Deli
Carbondale IL
01.2023 - Current
- Supervised daily operations to ensure efficient service and high customer satisfaction.
- Trained and developed team members on food safety and service protocols.
- Managed inventory levels to minimize waste and optimize supply chain efficiency.
- Implemented new procedures to enhance workflow and streamline kitchen operations.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
Health Care Aide
Interim HealthCare
Herrin, IL
09.2018 - 2023
- Assisted patients with daily living activities to enhance comfort and independence.
- Monitored vital signs, reporting changes to nursing staff for timely intervention.
- Maintained cleanliness of patient areas, ensuring a safe and hygienic environment.
- Supported mobility by assisting patients with transfers and ambulation techniques.
- Documented patient progress accurately in care plans to ensure continuity of care.
- Communicated effectively with patients and families, providing emotional support and education.
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
- Maintained clean, safe, and well-organized patient environment.
- Reduced patient anxiety through effective communication and active listening skills.
- Kept accurate records of patients' care, condition, and progress.
Eco Aide
Tri County School
Murphysboro, IL
11.2012 - 2014
- Assisted teachers in classroom management and lesson preparation.
- Supported students with individualized learning needs and interventions.
- Organized educational materials and maintained a clean, safe environment.
- Monitored student behavior, providing guidance as needed to ensure compliance.
- Collaborated with staff to develop engaging instructional activities for students.
- Implemented safety protocols during school activities and emergencies.
- Participated in professional development workshops to enhance skills and knowledge.
- Observed and monitored children's activities.
- Offered caring companionship and emotional support.
- Supported children's development by encouraging teamwork and understanding of others.
- Aided in maintaining a clean living environment, performing housekeeping tasks such as laundry, dishwashing, and tidying up spaces.
- Maintained accurate records of patient progress through detailed documentation of care provided during each shift.
- Ensured proper nutrition for patients by preparing and serving meals according to dietary requirements.
Cashier
Casey’s
Jonesboro, IL
08.2010 - 09.2012
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and performed end-of-shift reconciliations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in restocking merchandise and organizing displays to enhance store appearance.
- Collaborated with team members to improve workflow and maximize service speed.
- Implemented best practices for cleanliness and safety in the checkout area.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma - General Study
Cobden Junior High& High School
413 North Appleknocker St Cobden, IL 6292005.2010
Skills
Shift Leader/Manager
Team leadership
Customer service
Inventory management
Food safety protocols
Cash handling
Staff training and development
Communication skills
Relationship building with clients
Energetic and enthusiastic
Customer service focus
Timeline
Shift Manager
McAlister’s Deli
01.2023 - Current
Health Care Aide
Interim HealthCare
09.2018 - 2023
Eco Aide
Tri County School
11.2012 - 2014
Cashier
Casey’s
08.2010 - 09.2012
High School Diploma - General Study
Cobden Junior High& High School