Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Snead

Normal,IL

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

3
3
years of professional experience

Work History

Server

Texas Roadhouse
12.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

IT Intern

Home Depot
06.2022 - 08.2022
  • Supported IT department in handling technology rollout and maintenance.
  • Delivered assistance and support for team-based IT projects.
  • Researched new technologies to boost information security.
  • Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.

Customer Service Representative

Home Depot
10.2020 - 11.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled many tech issues in the store and assisted in figuring out solutions to work around problems

Education

Bachelor of Science - Cyber Security

Illinois State University
Normal, IL
12.2023

Skills

- Strong with linux based platforms

- Team oriented and collaborating with others

- Familiar with Javascript, Python, and c coding languages

- Familiar with various hacking tools and counter hacking tools

- Strong knowledge in computer servers and virtual machines

Timeline

Server

Texas Roadhouse
12.2022 - Current

IT Intern

Home Depot
06.2022 - 08.2022

Customer Service Representative

Home Depot
10.2020 - 11.2021

Bachelor of Science - Cyber Security

Illinois State University

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Brandon Snead