Exercise, travel, Major League Baseball, going to the beach, reading, writing, listening to music, being with my family
Brandon Soileau
Orange,TX
Summary
Dynamic and reliable professional with a proven track record at Texas Department of Criminal Justice, showcasing exceptional skills in time management and complex problem-solving. Excelled in high-pressure environments, significantly enhancing safety and operational efficiency. Demonstrates strong teamwork, clear communication, and a commitment to maintaining high standards of service and compliance. I have much experience in working with people and taking care of clients. I also have experience in the counseling environment, as I have worked as a Crisis Counselor for a year. I am experienced in an office environment, and I am familiar with all office equipment, to include computer software. I have more than 4-years experience as a Case Worker.
Overview
13
13
years of professional experience
Work History
Delivery Driver
Gubers of Southeast Texas
09.2023 - Current
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
Crisis Counselor
People's Family of Corporations (Hopewell Center)
01.2023 - 07.2023
- Evaluated risk to client or others by gathering information and conducting assessments.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Documented risk to each client and context of concerns.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Supervised meetings with family members to help create support system for clients.
- Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Food Delivery Driver
DoorDash
07.2022 - 01.2023
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Developed and maintained professional relations between customer, store personnel, and company.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Crisis Counselor (ASAP)
Spindletop MHMR
01.2022 - 07.2022
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Documented risk to each client and context of concerns.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Supported individuals dealing with mental health and emotional issues.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Educated clients on dangers of substance abuse and prevention techniques.
- Supervised meetings with family members to help create support system for clients.
- Listened to clients' concerns and provided encouragement and support.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Food Delivery Driver
Gubers of Southeast Texas
03.2020 - 07.2022
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Developed and maintained professional relations between customer, store personnel, and company.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Corrections Officer
Texas Department Of Criminal Justice (Stiles Unit)
10.2019 - 02.2020
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
- Oversaw and maintained custody of [Number] inmates in maximum security.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
- Led inmate work crews completing maintenance, construction, farming and operations activities.
- Routinely counted inmates and in response to potential security breaches.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Streamlined operational efficiencies by effectively maintaining daily shift activity logs.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Examined incoming and outgoing mail to detect contraband.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
Food Delivery Driver and Manager
Papa Johns
08.2018 - 11.2019
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Developed and maintained professional relations between customer, store personnel, and company.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Immediately addressed problems with customers to promote speedy resolution.
Adult Probation Officer
Orange County Adult Probation
06.2017 - 06.2018
- Built relationships with defendants and offenders, assessing living conditions and case background information.
- Transported and monitored offenders on probation and parole for compliance with court protocols.
- Initiated crisis intervention by following official crisis communication plans and training.
- Screened offender referrals and completed intake interviews and paperwork.
- Adhered to legal requirements by performing office, home, and employment visits.
- Handled over 100 full-cycle caseloads per month.
- Monitored minors, guardians and non-custodial family members.
- Coordinated community and job placement resources.
- Evaluated people on probation to determine best course of rehabilitation.
- Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning.
- Maintained compliance with all legal statutes, policies and procedures.
- Helped resolve probationer issues with housing, employment and healthcare.
- Performed both pre-sentence and pre-parole investigations.
- Performed thorough legal research to strengthen case arguments.
- Interpreted data from various assessment tools to determine appropriate level of supervision.
Parole Officer
Texas Department Of Criminal Justice
06.2014 - 05.2017
- Conducted pre-sentence investigations by doing in-depth research and compiling police reports.
- Served as court liaison by attending court hearings and presenting reports and recommendations.
- Conducted preliminary interviews for U.S. Parole Commission.
- Provided court testimony to support court decisions.
- Reported violations of parole conditions to appropriate authorities and maintained record of case activity.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Developed case reports detailing inmate history and likelihood of committing another crime.
- Performed routine home inspections and drug tests for offenders on parole.
- Monitored inmates' progress using questionnaires and psychological testing.
- Arranged substance abuse rehabilitation for offenders.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Strengthened communication skills through regular interactions with others.
Corrections Officer
Texas Department Of Criminal Justice (Leblanc Unit
11.2011 - 06.2014
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Led inmate work crews completing maintenance, construction, farming and operations activities.
- Routinely counted inmates and in response to potential security breaches.
- Streamlined operational efficiencies by effectively maintaining daily shift activity logs.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Examined incoming and outgoing mail to detect contraband.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
- Authored incident reports for management on violations and discrepancies.
Education
Master of Science - Addiction Counseling
Grand Canyon University
Tempe, AZ05-2025
Master of Science - Psychology
University of Phoenix
Tempe, AZ02-2018
Bachelor of Science - Psychology
University of Arizona
Tucson, AZ10-2011
Associate of Arts - Criminal Justice
University of Phoenix
Tempe, AZ09-2009
High School Diploma -
Bridge City High School
Bridge City06-2004
Skills
- Time management
- Teamwork and collaboration
- Time management skills
- Documentation and reporting
- Dependable and reliable
- Client relationship management
- Courteous and polite demeanor
- Complex Problem-solving
- Punctual and reliable
Attention to detail
Positive attitude
Clear communication
Accomplishments
Bronze Star and Purple Heart recipient in the U.S. Army, among other awards.
I am an honor student at Grand Canyon, and I rank in the top 10% of my class with a 3.98 GPA.
I have received numerous accolades with former employers, but the one I am most proud of is my VIP award from Papa Johns. This award is given to the most dedicated and hard working team member of a store.
When working in Parole, I was successfully able to maintain a caseload of 135 cases.
Five-years of service at TDCJ.
I am responsible for helping a new company (Gubers of Southeast Texas) grow by signing new clients and helping to maintain the clients we currently had at the time.
I have four-years of Supervisory experience.
Interests
Timeline
Delivery Driver
Gubers of Southeast Texas
09.2023 - Current
Crisis Counselor
People's Family of Corporations (Hopewell Center)
01.2023 - 07.2023
Food Delivery Driver
DoorDash
07.2022 - 01.2023
Crisis Counselor (ASAP)
Spindletop MHMR
01.2022 - 07.2022
Food Delivery Driver
Gubers of Southeast Texas
03.2020 - 07.2022
Corrections Officer
Texas Department Of Criminal Justice (Stiles Unit)
10.2019 - 02.2020
Food Delivery Driver and Manager
Papa Johns
08.2018 - 11.2019
Adult Probation Officer
Orange County Adult Probation
06.2017 - 06.2018
Parole Officer
Texas Department Of Criminal Justice
06.2014 - 05.2017
Corrections Officer
Texas Department Of Criminal Justice (Leblanc Unit
11.2011 - 06.2014
Master of Science - Addiction Counseling
Grand Canyon University
Master of Science - Psychology
University of Phoenix
Bachelor of Science - Psychology
University of Arizona
Associate of Arts - Criminal Justice
University of Phoenix
High School Diploma -
Bridge City High School
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