Brandon Solina
Miami
Summary
Energetic and service-oriented professional with a strong background in customer service, sales support, and administrative operations. Known for reliability, attention to detail, and ability to connect with customers through excellent communication and problem-solving. Seeking to join a values-driven team like Northwestern Mutual, where integrity, stewardship, and servant leadership are essential.
Overview
12
12
years of professional experience
Work History
Aftersales Logistics Coordinator
Chopard
04.2024 - Current
- Manage return processing, coordinating with departments to ensure accurate inventory tracking
- Oversee repair and replacement logistics, including scheduling, tracking, and communication with clients and suppliers
- Monitor inventory levels of repair parts and replacement items for timely fulfillment
- Communicate with customers regarding status of returns, repairs, and replacements to ensure satisfaction
- Operate logistics systems to track aftersales processes with efficiency and accuracy
- Coordinate with suppliers for prompt delivery of parts and product replacements
- Resolve logistical challenges quickly to maintain service quality and brand reputation
Office Assistant
JC&A South Florida
03.2021 - 03.2024
- Delivered frontline support via inbound calls, emails, and walk-ins
- Tracked service orders from initiation to delivery
- Organized documentation (confidential materials, case files, etc.)
- Ensured inventory accuracy and office supply availability
- Assisted with customer inquiries and account updates
Office Assistant
Services On Site
12.2019 - 03.2021
- Answered high-volume calls and routed to departments
- Maintained digital and physical filing systems
- Provided assistance on customer account follow-ups
- Managed special projects including online research and coordination
Instore Shopper
Instacart
05.2018 - 12.2019
- Communicated directly with customers to fulfill grocery orders
- Ensured timely, accurate, and friendly service with each transaction
- Adapted quickly to changing customer needs in a fast-paced setting
Customer Service Representative
Publix
01.2013 - 08.2018
- Provided excellent, faith-aligned customer service
- Processed payments, returns, and customer complaints
- Maintained merchandise and cleanliness in high-traffic areas
- Supported promotional sales and upselling during busy hours
Education
Bachelor of Science - Criminal Justice
Florida International University
12.2020
Associate of Arts - Business Administration
Miami Dade College
06.2017
Skills
- Client Relationship Management
- Communication & Active Listening
- Problem Solving & Conflict Resolution
- Organization & Time Management
- Administrative Support & Coordination
- CRM & Logistics Software Proficiency
- Entrepreneurial Drive & Growth Mindset
- Bilingual: English & Spanish
Languages
English Native/Bilingual
Spanish Native/Bilingual
Timeline
Aftersales Logistics Coordinator
Chopard
04.2024 - Current
Office Assistant
JC&A South Florida
03.2021 - 03.2024
Office Assistant
Services On Site
12.2019 - 03.2021
Instore Shopper
Instacart
05.2018 - 12.2019
Customer Service Representative
Publix
01.2013 - 08.2018
Associate of Arts - Business Administration
Miami Dade College
Bachelor of Science - Criminal Justice
Florida International University
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