Brandon Son

• Acted as an extension of management, helping run dock operations and oversee a fleet of 12 jet skis during peak weekend hours.
• Checked in customers, explained safety procedures and route maps, and fitted them with life jackets.
• Taught guests how to operate jet skis clearly and calmly, offering reassurance to nervous or first-time riders.
• Maintained safety and service standards by washing, refueling, and inspecting jet skis between rentals.
• De-escalated heated situations with upset or aggressive customers by staying calm and solution-focused.
• Responded to on-water emergencies by riding out to assist stranded or flipped riders, including retrieving lost guests or those stuck in kelp beds.
• Helped create a safe, smooth, and positive experience for all guests, even in high-stress, fast-paced conditions.
• Worked closely with fellow dock crew to ensure hourly rentals ran on time and equipment was handled with care.
• Used the Ototrak tracking app to monitor real-time jet ski activity, including ride duration, location, flipped units, or stalled riders.

• Ran daily front and back of house operations to keep everything running smoothly and up to standard.
• Helped connect staff and management by sharing updates and solving day-to-day issues.
• Trained new team members and led the FOH staff to work well together in a fun and safe environment.
• Used the POS system to speed up service and help turn tables faster.
• Handled upset guests by staying calm, listening, and finding quick solutions to make sure they left happy.
• Focused on great service, which helped bring in good reviews and keep customers coming back. Ran daily front and back of house operations to keep everything running smoothly and up to standard.
• Helped connect staff and management by sharing updates and solving day-to-day issues.
• Trained new team members and led the FOH staff to work well together in a fun and safe environment.
• Used the POS system to speed up service and help turn tables faster.
• Handled upset guests by staying calm, listening, and finding quick solutions to make sure they left happy.
• Focused on great service, which helped bring in good reviews and keep customers coming back.

Busser

• Quickly reset tables in under 2 minutes to keep guests flowing in and boost restaurant sales.
• Helped speed up table turnover so more guests could be seated and served faster.

Runner

• Delivered food, sides, and utensils quickly and accurately to support servers and keep guests happy.
• Paid close attention to details to make sure everything at the table was right.

Server

• Gave friendly, reliable service that often went beyond customer expectations.
• Handled my section efficiently, helping turn tables quickly and increase sales.
• Helped guests with food choices and allergy questions to make sure they felt safe and informed.
• Stayed busy during slow times by restocking ice, trays, delivery bags, and other supplies.

Professional Growth

• Learned how to stay calm and focused in a fast-paced, high-stress environment.
• Built a strong work ethic and grew through hands-on experience, always aiming to do my best for the team and the restaurant.

• Learned the basics of how a restaurant runs, from the kitchen to customer service.
• Built strong work habits like discipline, teamwork, and staying focused on the job.
• Paid attention to how the business worked, not just my own tasks.
• Showed dedication to the team’s goals by always giving my best effort.
• Worked in different roles, including food prep, cashier, and stepped up as a crew trainer or shift leader when needed.
• Helped train new team members on customer service and store rules.