Brandon Sowers
Lynchburg,VA
Summary
Seasoned and award-winning Customer Service Maestro accounting for 8+ years of experience with 3 in management. Extraordinary feats of self-sufficiency with a key focus of customer-focused passion and care taking.
Overview
10
10
years of professional experience
Work History
Account Manager
Mission Lane
03.2021 - Current
- Received companywide top 10% target metrics award within first 5 months of employment.
- Top performer through metrics based on performance including QA graded calls each month
- Provided outbound/inbound servicing calls while managing emails, slack, and google calendar actively throughout each day.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Provided shadowing and reverse shadowing training for onboarding new hires and returning internal agents
- Demonstrated product knowledge by navigating through Zendesk, Atlas, confluence while maintaining exceptional customer service standards
Lab Assistant / Courier
Pathology Consultants of Central Virginia
10.2018 - 03.2021
- Revolutionized specimen pick up during the onset of the COVID-19 pandemic in forms of tracking, pick-up method, and collection
- Main point of contact for doctors, hospital staff, pathology assistants, and lab staff to ensure proper documentation and protocols are followed
- Main point of contact for time sensitive, urgent communication between pathology staff and various departments throughout hospital
- Maintained strict deadlines given by 3 separate departments to ensure all doctors' materials are delivered exactly on time.
Assistant Manager
Batteries Plus Bulbs
11.2017 - 09.2018
- Promoted to Assistant manager within first 6 months based on extraordinary performance
- Exceeded expectations for daily and monthly sales goals on both a store and corporation scale
- Ensured customer satisfaction throughout the sale and incentivized customers return
- Expanded brand clientele both retail and commercial by in person and telephone communication
- Responsible for complex calendar management to keep track of on-going device repair, commercial client obligation fulfilment, and district/regional manager appearances.
Front End Supervisor
Kroger
09.2014 - 11.2017
- Promoted to front end supervisor two months after hire date due to extraordinary performance and leadership capabilities.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Responsible for managing 20+ staff members breaks/lunch schedule as well as maintaining front end and outside store appearance.
Education
Some College - Business Administration
High School Diploma -
No Degree - Business Administration
Central Virginia Community College
Lynchburg, VASkills
- Multi-tasking extraordinaire
- Customer-Focused mindset
- Ownership Minded and Goal-oriented
- Exceptionally organized
Timeline
Account Manager
Mission Lane
03.2021 - Current
Lab Assistant / Courier
Pathology Consultants of Central Virginia
10.2018 - 03.2021
Assistant Manager
Batteries Plus Bulbs
11.2017 - 09.2018
Front End Supervisor
Kroger
09.2014 - 11.2017
Some College - Business Administration
High School Diploma -
No Degree - Business Administration
Central Virginia Community College
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