Brandon Spencer
Phoenix,AZ
Summary
Proven Assistant Manager with a track record of enhancing customer satisfaction and team leadership at QuikTrip. Excelled in inventory management and coaching, significantly improving operational efficiency. Skilled in strategic thinking and adaptability, consistently meeting company goals through innovative strategies and effective staff mentorship.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
8
8
years of professional experience
Work History
Assistant Manager
QuikTrip
07.2020 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Assistant Manager
Amazon
01.2017 - 07.2019
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Elsinore High
Lake Elsinore, CA05-2015
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer service and satisfaction
- Vendor relationship management
- Inventory management
- Coaching and mentoring
- Adaptability and flexibility
- Strategic thinking
- Multitasking Abilities
- Active listening
- Staff training
- Professional and courteous
Timeline
Assistant Manager
QuikTrip
07.2020 - Current
Assistant Manager
Amazon
01.2017 - 07.2019
High School Diploma -
Elsinore High
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