BRANDON A. SPIVEY
Memphis,TN
Summary
Manager and Human Resources Specialist with 10 years of screening applications, organizing interviews, hiring employees, administering benefits, taking disciplinary action, and identifying training needs. Excellent work ethic and strength in boosting company morale while being a collaborator and attentive to detail. Proficient in taking on multiple projects at once and specialize in maintaining quality of work as well as always delivery exemplary customer service.
Overview
16
16
years of professional experience
Work History
HR Specialist (Orientation Team) - Detail
Internal Revenue Service, IRS
06.2024 - Current
- Regularly facilitates Direct Hire and/or New Hire orientation events by providing both technical and analytical knowledge and expertise for all qualifying applicants recently hired with the agency.
- Conducts thorough verification of paperwork from internal and/or external new hires for accuracy per guidance of Title 5, OMP, and agency human resources database.
- Develops new-hire orientation plans for upcoming events by working with managers, BODs (business units), by modifying and presenting advancements on policies and procedures.
- Assists Site Lead with organizing in-person new hire orientation, recruiting staff assistants, guest speakers, and management visitations.
- Assists in training new employees on customer service and company policies and procedures as part of new hire orientation streamline process.
- Supports IT with equipment allocation/distribution.
- Verifies sufficient training of new and existing employees with departmental staff before assignment to respective department.
- Supports human resources staff with forms and enrollment questions regarding health benefits, leave, and annual open enrollment season.
- Sets up new hire orientation job assignments for assistants including room selection, supplies, photos, and visitors.
- Develops comprehensive process for new hires and reviews productivity by optimizing onboarding effectiveness.
- Delivers comprehensive federal agency training to both internal and external employees in new departments.
- Mentors and educates new hires about safety and security, mandatory work processes, strategic operations, and agency/ departmental workflow.
- Works closely with new hires, answering questions and addressing various concerns during the onboarding process.
- Provides necessary information documents that include the benefit and leave programs and obtain signatures for documents needed for human resources systems.
- Assists employees with completing necessary paperwork to get new hires established and up to speed quickly in government systems.
- Supports the human resources staff by being a liaison between upper management and new hire orientations, both in-person and virtual triage team.
- Conducts pre-onboarding process by preparing new hire documentation needed before orientation.
- Streamlines HR efficiencies by contributing to identifying and eliminating unnecessary activities that prohibit effective work processes.
- Onboards new employees through orientation meetings and training sessions before deployment to different departments.
- Conducts benefits presentations for new hires, individuals and groups of employees.
- Organizes and directs worker training programs to resolve personnel problems and evaluate employee performance.
- Develops and implements onboarding and orientation programs for new employees for better experience in future new hire orientation events.
HR Specialist (Information Systems)
Internal Revenue Service
11.2021 - Current
- Provide full range of personnel management technical advice, and related services to management officials and employees within the assigned organization
- Meet with management officials at all levels regarding a variety of personnel management problems
- Provides alternative problem solutions to meet management's needs
- Utilizes diverse knowledge of human resources/personnel management best practices and procedures to identify, evaluate, and integrate the widest range of considerations into problem solving efforts for serviced organizations
- Answers questions from employees and managers on a variety of personnel management matters related to the assigned personnel management functions
- Co-facilitate 4-week long new hire training class for all new employees within department on numerus work process, workload management, work distribution, policy, and procedure
- Research, analyze, and resolve daily and bi-weekly payroll reports pertaining to leave errors and pay discrepancies
- Disburse bi-weekly reports to civilian employees and monitor work progress and if needed, resolve any issues
- Works with Office of Personnel Management to create new possible leave types for employees in federal agency
- Conducts various payroll reconciliations and troubleshoots any possible issues pertaining to Time & Attendance
- Ensure accurate data reporting on all payroll related tasks to the National Finance Center
- Create new and review existing job aids, internal revenue manuals, desk guides, and interoffice manuals to ensure accuracy for guidelines and policies to be met with agency
- Coordinates, develops, and maintains written documentation regarding payroll procedures and processes necessary for reference and training materials in the disbursement of other pay HR Specialist and managers in agency
- Assist front line managers in department as well as Directors and Executives of department to ensure pay is processed on time, accurately, and in compliance with government regulations
- Facilitates leave audits by providing records and documentation to National Final Center in accordance to correct errors in leave balances
- Performs other duties as assigned.
Acting Lead Civilian Pay Technician
Internal Revenue Service
07.2021 - 11.2021
- Processes weekly and bi-weekly payroll reports for current and separated employees for Memphis Payroll Center
- Review, validate, transmit, and perform error resolution on Time & Attendance data
- Conducts various payroll reconciliations and troubleshoots any possible issues pertaining to Time & Attendance
- Ensure accurate data reporting on all payroll related tasks to the National Finance Center
- Uses computer and various software programs to input, maintain, research, and retrieve information in the HR/Payroll computer systems by assisting other Lead Civilian Pay Technicians and Payroll Managers with monitoring and updating payroll policies and procedures
- Coordinates, develops, and maintains written documentation regarding payroll procedures and processes necessary for reference and training materials in the disbursement of other pay technicians and managers in Memphis Payroll Center
- Trains new and current Civilian Pay Technicians on numerous work processes, workload management, and work distribution
- Monitors staff workload based on input from individual pay technicians and gives recommendations to manager for final decisions on actual adjustment to workload
- Assist manager in ensuring pay is processed on time, accurately, and in compliance with government regulations
- Facilitates leave audits by providing records and documentation to National Final Center in accordance to correct errors in leave balances
- Performs other duties as assigned.
Civilian Pay Technician
Internal Revenue Service
01.2020 - 07.2021
- Completes required daily payroll reports
- Review, validate, transmit, and perform error resolution on Time & Attendance data
- Accurately monitors time for employees
- Gives on the job training to team members in accordance with established procedures and policies
- Checks for time errors and provides resolutions
- Monitor submission of documents and perform leave audits to ensure accuracy
- Assist with training of new hires on work processes
- Actively assists with distributing workload in Team Lead's absence
- Distributes training materials to team members on workload processes
- Reports to supervisor on performance, work process, and possible training needs of new hires
- Serves as the acting Lead during his/her absence.
HR Assistant
Ace Cash Express
01.2012 - 01.2020
- Assisted Human Resource Manager with payroll related issues for district
- Administered oral drug test to new and existing employees
- Organized all new hire paperwork
- Drafted and administered disciplinary action forms to employees in district
- Planned and coordinated materials for staff meetings and events
- Screened perspective applicants and conducted in person and over the telephone interviews
- Conducted salary reviews and drafted offer letters to perspective employees
- Planned and organized job fairs to recruit perspective employees
- Evaluation of new hires progress post 90 & 180 days to track training purposes
- Identified training issues in district and offered resolution via classes, one-on-one training, or implementation of workshops
- Coordinated, scheduled, and arranged meeting and travel calendars, including business and social events for 3 district managers within the city.
New Hire & Current Employee City Trainer
Ace Cash Express
07.2017 - 01.2019
- Facilitates a 5-day training class for all new hire class for the company in the city of Memphis
- Prepare and administer new hire paperwork for Human Resource Manager to company's policy
- Provide detailed roadmap for new hires for first 90 days of employment to track work progress
- Develop and administer company compliance training aids and materials for district employees.
Team Leader & Center Manager
Ace Cash Express
10.2008 - 01.2012
- Intercepted phone calls and assumed all responsibilities in District Manager's absence
- Micromanaged over 50 employees under supervision of District Manager
- Processed monthly supply orders for 14 stores
- Developed weekly work schedule for 50 employees for 13 stores
- Provided approval on check cashing $10,000.00 or higher
- Scheduled district safety and security walk in and walk outs.
Education
Bachelor's - Psychology
University of Memphis
Memphis, TN05.2022
Associate - Psychology
Southwest Tennessee Community College
Memphis, TN06.2020
Skills
- Active listening
- Effective public speaker
- 80 WPM average typing speed
- Leadership
- Time management
- Problem-solving
- Management skills
- Microsoft Office proficient
- Interpersonal skills
- Customer service
Timeline
HR Specialist (Orientation Team) - Detail
Internal Revenue Service, IRS
06.2024 - Current
HR Specialist (Information Systems)
Internal Revenue Service
11.2021 - Current
Acting Lead Civilian Pay Technician
Internal Revenue Service
07.2021 - 11.2021
Civilian Pay Technician
Internal Revenue Service
01.2020 - 07.2021
New Hire & Current Employee City Trainer
Ace Cash Express
07.2017 - 01.2019
HR Assistant
Ace Cash Express
01.2012 - 01.2020
Team Leader & Center Manager
Ace Cash Express
10.2008 - 01.2012
Bachelor's - Psychology
University of Memphis
Associate - Psychology
Southwest Tennessee Community College
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