Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
References
Timeline
Generic

Brandon Stacy

Noblesville

Summary

Results-oriented Multi-Unit Manager with extensive experience at Starbucks, specializing in operational strategy and team development. Proven expertise in inventory management and customer engagement, leading to enhanced service quality and team motivation. Successfully implemented initiatives that resulted in measurable improvements in performance and customer satisfaction.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Store Manager

Starbucks
Westfield
06.2015 - Current
  • Managed daily operations for high-volume coffee shop, ensuring efficiency and service quality.
  • Trained staff on customer service standards and product knowledge to enhance performance.
  • Oversaw inventory management to maintain product availability and freshness.
  • Implemented store promotions to drive customer engagement and increase sales.
  • Developed business plans focusing on long-term strategic objectives.
  • Coordinated team schedules to optimize staffing during peak periods.
  • Conducted performance evaluations to guide employee development initiatives.
  • Reviewed customer feedback to identify operational improvements and enhance satisfaction.

Multi-Unit General Manager

Stacked Pickle
Carmel
07.2011 - 06.2015
  • Developed operational strategies to enhance efficiency and reduce costs across all units.
  • Implemented employee recognition initiatives to motivate staff toward organizational objectives.
  • Coordinated compliance training sessions to ensure adherence to company policies.
  • Recruited qualified personnel for various positions, strengthening organizational talent.
  • Monitored inventory levels and ordered merchandise to maintain optimal stock availability.
  • Resolved customer complaints promptly while upholding high service standards.
  • Conducted market research to identify trends and inform strategic decision-making.
  • Provided leadership and mentoring to newly hired employees on company programs.

Multi-Unit General Manager

Noodles & Company
Noblesville
02.2007 - 07.2011
  • Managed daily operations across multiple locations to ensure consistent service quality.
  • Developed training programs to enhance customer service skills among staff.
  • Implemented standard operating procedures to streamline workflows and boost efficiency.
  • Oversaw inventory management and supply chain processes for effective stock control.
  • Coordinated marketing initiatives to enhance brand visibility and customer engagement.
  • Conducted performance evaluations to assess competencies and deliver constructive feedback.
  • Analyzed financial reports to identify trends and support strategic decision-making.

Education

Some College (No Degree) - Business Management

Miami University
Oxford, OH

Skills

  • Inventory management
  • Staff training and development
  • Business planning and strategy
  • Customer engagement and relations
  • Performance evaluation and reviews
  • Problem solving and analysis
  • Operational strategy and oversight
  • Compliance training and adherence
  • Effective communication skills
  • Leadership development and coaching
  • Cash management and control
  • Team development and motivation
  • Employee scheduling and supervision
  • Sales promotions and strategies
  • Goals and performance management
  • Payroll management and processing

Certification

  • Serve Safe Certified

Accomplishments

  • 2019 Store Manager of the Year
  • 2011 Noodles & Co Climber's Award

Affiliations

  • Co-Chair Black Partner Network (Starbucks)
  • Coach of Various Child Level Sports Teams
  • Volunteer at Grace Care Center

References

References available upon request.

Timeline

Store Manager

Starbucks
06.2015 - Current

Multi-Unit General Manager

Stacked Pickle
07.2011 - 06.2015

Multi-Unit General Manager

Noodles & Company
02.2007 - 07.2011

Some College (No Degree) - Business Management

Miami University

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