Brandon Starzynski
Plano,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Relationship Advocate
Fidelity Investments
08.2022 - 10.2023
- Maintains customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Verification of client identity and authorization level of access.
- Help clients with account maintenance, checking balances, answering general questions, and rerouting calls to appropriate teams if needed.
- Gained proficiency in interaction model, averaging a score of 2.5.
Inside Sales Representative
Freshpoint
10.2021 - 08.2022
- Developed strategic relationships with existing customers by learning preferences and maintaining regular communications.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from customers.
Line Cook
Marriott Dallas, Uptown
01.2021 - 05.2021
- Worked along side of management to help prepare and open new upscale hotel and restaurant.
- Assisted manager with vendor relationships.
- Handled food supplies from distributor deliveries to efficiently organize inventory.
- Instructed 2 new employees in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
Garde-manger // Line Cook
Ritz-Carlton
08.2018 - 09.2020
- Maintained regular communication with hotel guests and residents on a daily basis.
- Interacted professionally and effectively with wait staff regarding special orders for customers, including those with allergies and special diets.
- Prepared and presented specialty food items for large banquets weddings and corporate events.
- Created nutritious, safe, visually appealing, innovative and properly prepared food.
- Restocked and labeled service line throughout shift to guarantee cooks had all necessary ingredients needed for service.
Restaurant Worker
Hard Eight BBQ
02.2015 - 05.2018
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained complete knowledge of restaurant menu, including daily specials.
- Assisted co-workers whenever possible.
- Consistently provided professional, friendly and engaging service.
Education
High School Diploma -
Flower Mound High School
Flower Mound, TXSkills
- SIE licensed
- Time management
- Multitasking abilities
- Vendor liaison
- Client communication
- High attention to detail
- Very adaptable to change
- Proficient computer skills
- Strong customer service
- Creative problem solving
Timeline
Customer Relationship Advocate
Fidelity Investments
08.2022 - 10.2023
Inside Sales Representative
Freshpoint
10.2021 - 08.2022
Line Cook
Marriott Dallas, Uptown
01.2021 - 05.2021
Garde-manger // Line Cook
Ritz-Carlton
08.2018 - 09.2020
Restaurant Worker
Hard Eight BBQ
02.2015 - 05.2018
High School Diploma -
Flower Mound High School
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