Brandon Stender
Reno
Summary
Experienced operations supervisor at Corodata with a solid record in process enhancement and team leadership. Skilled in resolving service-related issues and boosting customer satisfaction through proactive engagement. Committed to developing team capabilities for improved performance and delivering remarkable results in fast-paced operations.
Overview
4
4
years of professional experience
Work History
Operations Associate
NEOTech
San Marcos
11.2022 - 07.2023
- Served as a key point of contact supporting internal and external stakeholders through clear, professional communication
- Responded to inquiries, identified needs, and guided customers and internal partners toward appropriate solutions
- Documented interactions, outcomes, and follow-up actions accurately using internal systems
- Supported onboarding and training efforts by reinforcing process expectations and communication standards
- Contributed to process improvements aimed at increasing efficiency and responsiveness
Operations Supervisor
Corodata
Corona
06.2019 - 05.2021
- Supervised cross-functional teams in a deadline-driven environment balancing productivity, quality, and service expectations
- Acted as an escalation point for service-related issues, resolving concerns through effective communication and problem-solving
- Coached and mentored team members on professional communication, accountability, and performance expectations
- Conducted performance reviews and supported development plans focused on consistency and improvement
- Collaborated with leadership to implement process improvements enhancing customer experience
Education
Coursework in Business & Management -
Miramar College
San Diego, CAHigh School Diploma -
Scripps Ranch High School
San Diego, CASkills
- Sales fundamentals
- Process improvement
- Problem solving
- Time management
- Customer engagement and retention
- Lead qualification
- Performance tracking
- Team accountability
- Coaching and collaboration
Additional Information
Authorized to work in the United States, Fully remote-ready with reliable internet and dedicated workspace, Actively re-entering the workforce after a career pause and seeking a long-term, stable remote role where prior leadership, communication, and operational experience can be fully leveraged
Timeline
Operations Associate
NEOTech
11.2022 - 07.2023
Operations Supervisor
Corodata
06.2019 - 05.2021
Coursework in Business & Management -
Miramar College
High School Diploma -
Scripps Ranch High School