Summary
Overview
Work History
Education
Skills
Certification
Sports. Collecting sneakers.
Accomplishments
References
Timeline
Generic

Brandon Stinson

Commerce City,CO

Summary

Detail-oriented Account Manager with many years of comprehensive experience and a strong focus on achieving customer satisfaction through effective communication and relationship management. Demonstrated success in identifying customer needs and providing tailored solutions, resulting in increased product sales. Proven track record in account management, enhancing revenue through new client acquisition while nurturing existing relationships. Exceptional time management skills and in-depth knowledge of the customer service industry contribute to overall performance excellence.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Account Manager

CSI
Golden, Colorado
11.2024 - Current
  • Executed annual compliance evaluations for fire alarm, sprinkler, and backflow systems.
  • Managed client relationships while addressing customer inquiries efficiently.
  • Coordinated project timelines to ensure timely service delivery.
  • Served as primary contact for client concerns and requirements.
  • Procured new customers through targeted email, phone, and walk-in campaigns.
  • Negotiated contracts with business owners to secure favorable terms.
  • Assisted in developing marketing plans focused on enhancing sales through improved customer service.

Service Contract Sales

Tech Electronics
Thornton, CO
01.2023 - 11.2024
  • Procured new customers through targeted email, phone, and walk-in campaigns.
  • Negotiated contracts with business owners to secure favorable terms.
  • Assisted in developing marketing plans that aimed at increasing sales volume through better customer service initiatives.
  • Executed annual compliance evaluations for fire alarm, sprinkler, fire extinguisher, fire pump, and backflow systems.
  • Established strong customer relationships to enhance satisfaction as a life safety provider.

Business Customer Care

Angi
Golden, CO
07.2008 - 12.2022
  • Service Professional Customer Service July 2008 - February 2009: Offer support and solutions for incoming service professionals needing assistance with their accounts. Changing services and areas. Billing overview.
  • Opportunity Team February 2009-July 2013: Reach out to existing service professionals to upsell additional products while offering customer service solutions for concerns that may arise. Customer care MVP
  • Opportunity Team Manager July 2013-October 2016: Responsible for coaching a group of twelve advisors to maintain a high level of sales conversions, productivity, and quality assurance.
  • Opportunity Team October 2016-April 2022: Reach out to existing service professionals to upsell additional products while offering customer service solutions for concerns that may arise. Customer Care Innovation award.
  • Northstar Team April 2022-Current: Onboarding new service professionals for the first thirty days of there account. Covering all aspects of the service so they are confident in their ability to manage and see success with the service.

Seafood Manager

Safeway
Superior, Colorado
09.2004 - 02.2008
  • Managed daily and weekly work schedules for seafood staff.
  • Directly in charge of product sales and ordering based upon sales and seasonality.
  • Wrapped, weighed, labeled and priced cuts of seafood.
  • Prepared and placed seafood cuts and products in display counter to appeal to customers and weekly ad sets.
  • Responsible for monthly and quarterly product inventory counts.
  • Manage C.O.O.L (country of origin labeling) to be in compliance with government requirements.

Education

High School Diploma -

Alameda High
Lakewood, CO
05.2003

Skills

  • Life safety systems evaluation
  • Performance tracking and reporting
  • Client retention strategies
  • Employee coaching and motivation
  • Upselling techniques
  • Process improvement
  • Operational efficiency management
  • Call center operations
  • Microsoft Office Suite proficiency
  • Customer relationship management
  • Contract negotiation skills
  • Project coordination
  • Effective communication skills
  • Team leadership

Certification

  • Crucial Conversations
  • Speed of Trust
  • ABCD Trustworks

Sports. Collecting sneakers.

  • I love watching, attending and participating in sports (Broncos, Yankees, Nuggets, Avalanche) every opportunity I can.
  • I enjoy collecting Jordan's and Nike's from my childhood.

Accomplishments

  • 2023-2024 Quota "Buster" Award at Tech Electronics
  • Customer Care "MVP" at ANGI

References

References available upon request.

Timeline

Account Manager

CSI
11.2024 - Current

Service Contract Sales

Tech Electronics
01.2023 - 11.2024

Business Customer Care

Angi
07.2008 - 12.2022

Seafood Manager

Safeway
09.2004 - 02.2008

High School Diploma -

Alameda High

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