Brandon Stone

• Handle tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintain operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
• Maintain sufficient number of units market-ready for lease.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Oversee three properties while providing general service to tenants.
• Coordinate with janitorial and engineering staff on maintenance and upkeep.
• Monitor progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Introduce prospective tenants to types of units available and performed tours of premises.
• Follow up on delinquent tenants and coordinated collection procedures.
• Maintain original leases and renewal documents in digital and hardcopy format for property management office.
• Complete final move-out walk-throughs with tenants to identify required repairs.
• Coordinate with legal counsel to resolve tenant disputes.
• Communicate effectively with owners, residents, and on-site associates.
• Deliver emergency 24-hour on-call service for tenants on building issues.
• Develop annual operating budgets
• Maximize rental income while minimizing expenses through effective planning and control.
• Collect and maintained careful records of rental payments and payment dates.

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• Toured property with prospective tenants and provided wealth of information in regards to its key features.
• Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Collected monthly rent payments and other fees, always properly recording, and processing money.

• Prepare market surveys.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
• Distributed and followed up on tenant renewal notices.
• Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Verified tenant incomes and other information before accepting lease applications.
• Greeted clients, showed apartments, and prepared leases.
• Registered clients on database to enable tracking history and maintain updated records.

• Educate potential customers on services available to meet their business needs.
• Attained sales quotas consistently through tenacious dedication to always seeking new business and efficiently closing sales.
• Prospected new leads with high level of outbound calls to both cold and warm contacts.
• Sold new products and services and developed new accounts to maximize revenue potential
• Developed deep knowledge of customer businesses and relationship to company objectives