Brandon Stone
Anchorage,AK
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my expertise in complaint handling and safe food handling to significantly boost satisfaction and efficiency at AutoZone and Alaska Dinner Factory. My proactive approach and dedication to hygiene practices led to a noticeable improvement in service delivery and team productivity.
Personable and positive individual with knack for understanding customer needs and providing effective solutions. Possesses solid foundation in communication techniques and problem-solving skills necessary to address customer inquiries and issues. Capable of fostering customer loyalty and ensuring satisfaction through attentive and responsive service.
Developed exceptional interpersonal and problem-solving skills in customer-focused environment, excelling at addressing diverse inquiries and issues. Demonstrated ability to communicate effectively and empathetically, ensuring positive customer experiences. Seeking to transition to new field, bringing dedication to high-quality service and adaptable skill set.
Overview
2
2
years of professional experience
Work History
Customer Satisfaction Representative
AutoZone
08.2023 - Current
- Maintained a clean, organized, and visually appealing retail environment for an enjoyable shopping experience.
- Assisted in maintaining a clean, organized retail environment for optimal shopping experience.
- Trained associates on product specifications, merchandising, counter organization and retail sales.
- Enhanced customer satisfaction by providing efficient and accurate retail processing services.
- Assisted customers in finding appropriate parts promptly.
- Provided exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.
- Stocked and managed stock of parts.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Responded promptly to phone inquiries regarding available parts or order status, providing excellent communication at all times.
- Maintained a clean and organized workspace, promoting an efficient working environment for all employees.
- Assisted in the training of new hires, contributing to a knowledgeable and efficient workforce.
- Increased parts sales by effectively recommending appropriate products to customers based on their specific needs.
- Processed customer orders accurately and timely, improving overall satisfaction rates.
- Handled returns and exchanges professionally, resolving issues quickly to maintain customer satisfaction.
- Collaborated with team members to consistently achieve and exceed monthly sales targets.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Adhered to company guidelines for performance and compliance.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
Food Preparation Worker
Alaska Dinner Factory
02.2023 - 08.2023
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Packaged and stored food products following proper handling and preservation methods.
- Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
- Organized and re-stocked various stations and self-service items.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
- Demonstrated strong attention-to-detail when measuring ingredients and following recipes closely for best results.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Supported kitchen team by being responsive and pitching in to complete tasks.
- Handled high-pressure situations calmly and professionally during peak hours of operation.
- Supported the kitchen staff in maintaining a high level of cleanliness, ensuring compliance with all food safety regulations.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Guaranteed customer satisfaction by quickly delivering orders.
Education
High School Diploma -
Kelso High School
Kelso, WA01-2018
Skills
- Complaint handling
- Safe food handling
- Equipment sanitation
- Customer service
- Hygiene practices
- Problem-solving
- Ingredient preparation
- Time management
- Team contribution
- Multitasking and organization
Timeline
Customer Satisfaction Representative
AutoZone
08.2023 - Current
Food Preparation Worker
Alaska Dinner Factory
02.2023 - 08.2023
High School Diploma -
Kelso High School
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