Brandon Stoudemire
Lincoln,MI
Summary
Dynamic Ramp Agent with proven expertise at Delta Global Services, excelling in customer service and team leadership. Enhanced operational efficiency through effective communication and problem-solving, significantly reducing turnaround times. Skilled in loading and unloading cargo while ensuring compliance with safety regulations, contributing to a safer and more organized ramp environment.
Overview
17
17
years of professional experience
Work History
Ramp Agent
G2 Secured Staff
09.2021 - Current
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Guided aircraft into and out of parking positions using hand signals.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Stocked aircraft cabins with necessary equipment and supplies.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Connected electrical power unit and hoses to aircraft.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Coordinated ground crew activities to complete objectives on schedule.
- Checked cargo and baggage for security to meet TSA regulations.
- Deiced aircraft before takeoff for safety during inclement weather.
- Collaborated with airline partners to streamline cross-operational procedures, enhancing overall service quality.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Maintained cleanliness and organization in ramp areas, promoting safer work environment for all staff.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
Ramp Agent
Delta Global Services, DGS
09.2017 - 01.2020
- Enhanced team coordination by effectively communicating with pilots and ground crew to ensure timely departures.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Delivered exceptional customer service by promptly addressing and resolving passenger inquiries and concerns regarding luggage.
- Improved team response times to incoming aircraft, optimizing use of manpower and resources.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Ensured safe and efficient loading and unloading of cargo, leading to smoother and quicker turnarounds.
- Operated ground support equipment with precision, minimizing wear and tear through proper handling.
- Conducted thorough pre-flight checks for cargo and luggage, ensuring compliance with weight and safety regulations.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Expedited boarding processes for passengers requiring assistance, providing courteous service while ensuring accessibility needs were met.
- Developed and conducted training sessions for new hires, elevating skill level and knowledge base of ramp crew.
- Safely guided aircraft to and from gates, maintaining strict adherence to safety protocols.
- Reduced equipment downtime by conducting regular maintenance checks and coordinating repairs as needed.
- Improved baggage handling processes, significantly reducing instances of lost or mishandled luggage.
- Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Fostered culture of safety, resulting in fewer workplace accidents and injuries.
- Increased operational efficiency through introduction of more effective scheduling system for ground crew shifts.
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Enhanced security measures for cargo and personnel areas, ensuring strict compliance with regulatory standards.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assembled pallets and crates for secure transportation of materials.
- Operated equipment while observing standard safety procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Moved furniture and boxes using utility dolly and truck ramp.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Guided aircraft into and out of parking positions using hand signals.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Cabin Cleaner
Prospect Airline Services
06.2016 - 01.2017
- Assisted in meeting tight flight schedules by working effectively within a team of fellow cabin cleaners.
- Safeguarded passengers'' health with thorough cleaning of lavatories, galleys, seatback pockets, tray tables, overhead bins, and floors.
- Ensured timely aircraft turnarounds by efficiently cleaning cabins and restocking supplies.
- Achieved consistent customer satisfaction through diligent adherence to company cleanliness policies.
- Collaborated with crew members to ensure all passenger needs were met before, during, and after flights.
- Prevented cross-contamination between international flights by using proper chemicals and equipment as per sanitation guidelines.
- Supported airline safety standards with meticulous attention to detail during cabin inspections.
- Adapted quickly to changing priorities based on flight schedules or unforeseen circumstances affecting assigned tasks or aircraft availability.
- Maximized efficiency by multitasking when necessary, performing various cleaning duties simultaneously without sacrificing attention to detail or final results achieved.
- Streamlined workflow processes for quicker turnaround times while maintaining a high standard of cleanliness throughout each aircraft cabin.
Midnight Stocker
Menards
09.2013 - 06.2016
- Assisted in reducing shrinkage by promptly identifying damaged or misplaced items and reporting them to management.
- Achieved faster restocking timelines through seamless coordination with team members during high-volume periods.
- Facilitated timely completion of store resets by swiftly reorganizing designated sections according to updated layouts.
- Promoted workplace safety by promptly addressing spills or other hazards during overnight shift duties.
- Collaborated effectively with team members, completing assigned tasks within allocated timeframes.
- Increased product accessibility by consistently organizing shelves and displays according to planograms.
- Enhanced store organization by accurately sorting and stocking merchandise during overnight shifts.
- Boosted customer satisfaction ratings through consistent maintenance of organized sales floor presentation standards.
- Streamlined the restocking process, utilizing equipment such as pallet jacks and hand trucks for efficient movement of inventory.
- Improved overall store appearance through diligent cleaning, dusting, and straightening of merchandise on display shelves.
Cashier Stock
Big Lots
03.2012 - 06.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier Bagger
Heartland Marketplace
11.2008 - 08.2013
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Law
Schoolcraft College
Livonia, MI06-2010
Skills
- Customer service
- Problem-solving
- Loading and unloading
- Team leadership
Timeline
Ramp Agent
G2 Secured Staff
09.2021 - Current
Ramp Agent
Delta Global Services, DGS
09.2017 - 01.2020
Cabin Cleaner
Prospect Airline Services
06.2016 - 01.2017
Midnight Stocker
Menards
09.2013 - 06.2016
Cashier Stock
Big Lots
03.2012 - 06.2016
Cashier Bagger
Heartland Marketplace
11.2008 - 08.2013
Law
Schoolcraft College