Brandon Stover
Cincinnati,OH
Summary
I am experienced with production management, leading teams to optimize performance and ensure timely project completion. I am able to utilize strategic planning and process improvement techniques to enhance operational efficiency. I am professional with strong background in customer interactions and service solutions. I believe I am skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. I have been awarded and acknowledged to be a team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Server
Qdoba
05.2019 - 10.2021
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Trained and mentored new servers on menu items, service standards, and operational procedures.
- Managed cash register operations accurately, ensuring compliance with financial policies and procedures.
- Resolved customer complaints effectively, fostering positive relationships and repeat business opportunities.
Production Team Lead
Kings Island Amusement Park
08.2021 - Current
- Oversaw daily production operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored team members on efficient workflow practices and equipment usage.
- Implemented process improvements, enhancing overall productivity and reducing downtime.
- Coordinated team schedules, optimizing resource allocation for peak operational efficiency.
- Maintained a safe and organized workspace, adhering to industry safety standards.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Supervised daily operations to ensure compliance with company standards and policies.
- Trained and mentored new staff on operational procedures and safety protocols.
General Merchandise Associate
Meijer
04.2023 - 11.2023
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Trained new associates on store procedures and customer service best practices, fostering team cohesion.
- Balanced multiple responsibilities simultaneously during peak times while remaining focused on delivering exceptional service experiences.
Education
High School Diploma -
Princeton High School
Sharonville, OH05-2022
Certification in Construction -
Scarlet Oaks Career Campus
Sharonville, OH05-2022
Skills
- Manufacturing experience
- Training and mentoring
- Standard operating procedures
- Health and safety compliance
- Expert typing speed
- Customer service
- Basic math and calculation skills
- Documentation and reporting
- Active listening
- Critical thinking
- Problem resolution
- Computer proficiency
- Fast learner
- Team leadership skills
Timeline
General Merchandise Associate
Meijer
04.2023 - 11.2023
Production Team Lead
Kings Island Amusement Park
08.2021 - Current
Server
Qdoba
05.2019 - 10.2021
High School Diploma -
Princeton High School
Certification in Construction -
Scarlet Oaks Career Campus