Brandon Sullivan
Albuquerque,New Mexico
Overview
9
9
years of professional experience
Work History
Technical Support Representative
Automotive Test Solutions
06.2023 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Field Technician
South West Copy Systems
03.2023 - 07.2023
- Communicated with customers to provide updates, gather information and resolve issues.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Delivered high-quality work by diligently following standard operating procedures.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Kept detailed records of field measurements and data.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Read and interpreted technical manuals and schematics to understand systems design and operations.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
Technical Support Representative
HP
10.2022 - 02.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Researched product and issue resolution tactics to address customer concerns.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted with updating technical support best practices for use by team.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
Food Bank Volunteer, Roadrunner Food Bank
04.2020 - 07.2020
- Distributed food to program beneficiaries
- Replenished stocks
- Implemented food hygiene standards
- Maintained storage spaces
- Cleaned and organized food pantry items
- Loaded and unloaded food items.
Cashier/Fry Cook
Whataburger
01.2019 - 01.2020
- Greeted customers
- Took food and drink orders
- Prepared food and drink orders
- Answered questions about menu, policy, and services, and provided excellent customer care
- Assumed the responsibility of maintaining a clean work environment
Member Services Representative
Defined Fitness
06.2014 - 06.2015
- Helped ensure the smooth and efficient operational procedures within the Front Desk department
- Handled member’s problems and complaints with professionalism and courtesy
- Listened, identified, and recommended products and services to help meet members' needs
- Handled incoming phone calls from members and other departments to research errors and member issues.
Education
Computer Network System Technician Program - Computer System Network Tech
IntelliTec College
Albuquerque, NM08.2022
Associates Degree -
Skills
- Software Diagnosis
- Hardware Upgrades
- Troubleshooting and Assistance
- Desktop Support
- Windows 10
- MS Office Proficiency
- Apple IOS
- Configuring Devices
- PC Component Diagnostics
- Norton Antivirus Software
- Organizational Skills
- Responding to Technical Questions
- Hardware and Software Configuration
- Linux Programming and Administration
- Computer System Maintenance
- Technical Issues Analysis
- Application Installation
- Wide Area Networks
- Microsoft Windows and Office
- Resolve Technical Problems
- UNIX Shell Scripting
- LAN and WAN Assessment
- Employee Computer Support
- Software Evaluation
- Desktop Partitioning Software
Timeline
Technical Support Representative
Automotive Test Solutions
06.2023 - Current
Field Technician
South West Copy Systems
03.2023 - 07.2023
Technical Support Representative
HP
10.2022 - 02.2023
Food Bank Volunteer, Roadrunner Food Bank
04.2020 - 07.2020
Cashier/Fry Cook
Whataburger
01.2019 - 01.2020
Member Services Representative
Defined Fitness
06.2014 - 06.2015
Computer Network System Technician Program - Computer System Network Tech
IntelliTec College