Overview
Work History
Education
Skills
Timeline
Generic

Brandon Sullivan

Albuquerque,New Mexico

Overview

9
9
years of professional experience

Work History

Technical Support Representative

Automotive Test Solutions
06.2023 - Current
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Field Technician

South West Copy Systems
03.2023 - 07.2023
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Delivered high-quality work by diligently following standard operating procedures.
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
  • Identified potential problems and prevented equipment failure through performing regular equipment inspections.
  • Kept detailed records of field measurements and data.
  • Enacted successful repairs by applying technical skills and operations knowledge.
  • Read and interpreted technical manuals and schematics to understand systems design and operations.
  • Tested systems, noting issues and completing preventive maintenance.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.

Technical Support Representative

HP
10.2022 - 02.2023
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Researched product and issue resolution tactics to address customer concerns.
  • Managed high levels of call flow and responded to [Type] technical support needs.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assisted with updating technical support best practices for use by team.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Researched and identified solutions to technical problems.

Food Bank Volunteer, Roadrunner Food Bank
04.2020 - 07.2020
  • Distributed food to program beneficiaries
  • Replenished stocks
  • Implemented food hygiene standards
  • Maintained storage spaces
  • Cleaned and organized food pantry items
  • Loaded and unloaded food items.

Cashier/Fry Cook

Whataburger
01.2019 - 01.2020
  • Greeted customers
  • Took food and drink orders
  • Prepared food and drink orders
  • Answered questions about menu, policy, and services, and provided excellent customer care
  • Assumed the responsibility of maintaining a clean work environment

Member Services Representative

Defined Fitness
06.2014 - 06.2015
  • Helped ensure the smooth and efficient operational procedures within the Front Desk department
  • Handled member’s problems and complaints with professionalism and courtesy
  • Listened, identified, and recommended products and services to help meet members' needs
  • Handled incoming phone calls from members and other departments to research errors and member issues.

Education

Computer Network System Technician Program - Computer System Network Tech

IntelliTec College
Albuquerque, NM
08.2022

Associates Degree -

Skills

  • Software Diagnosis
  • Hardware Upgrades
  • Troubleshooting and Assistance
  • Desktop Support
  • Windows 10
  • MS Office Proficiency
  • Apple IOS
  • Configuring Devices
  • PC Component Diagnostics
  • Norton Antivirus Software
  • Organizational Skills
  • Responding to Technical Questions
  • Hardware and Software Configuration
  • Linux Programming and Administration
  • Computer System Maintenance
  • Technical Issues Analysis
  • Application Installation
  • Wide Area Networks
  • Microsoft Windows and Office
  • Resolve Technical Problems
  • UNIX Shell Scripting
  • LAN and WAN Assessment
  • Employee Computer Support
  • Software Evaluation
  • Desktop Partitioning Software

Timeline

Technical Support Representative

Automotive Test Solutions
06.2023 - Current

Field Technician

South West Copy Systems
03.2023 - 07.2023

Technical Support Representative

HP
10.2022 - 02.2023

Food Bank Volunteer, Roadrunner Food Bank
04.2020 - 07.2020

Cashier/Fry Cook

Whataburger
01.2019 - 01.2020

Member Services Representative

Defined Fitness
06.2014 - 06.2015

Computer Network System Technician Program - Computer System Network Tech

IntelliTec College

Associates Degree -

Similar Profiles

CREATE PROFILE
Brandon Sullivan