Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Brandon Sullivan

Procious,WV

Summary

Dynamic General Manager with a proven track record at Salsaritas, excelling in team leadership and operational efficiency. Successfully turned around multiple locations, enhancing profitability and fostering a positive work environment. Skilled in budgeting and conflict resolution, I am dedicated to delivering exceptional customer service and driving business success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Management

PAPI QUESO
Charlotte, North Carolina
06.2024 - Current
  • Coordinated project timelines and resources to ensure on-time delivery of objectives.
  • Reviewed and optimized existing processes to improve efficiency and effectiveness.
  • Reviewed existing procedures to identify potential areas of improvement or cost savings opportunities.
  • Exercised mature judgment and made independent decisions in accordance with established policies, rules and procedures.

Manager

Bisonte Pizza Co.
Charlotte, NC
12.2023 - 10.2024
  • Ensured efficient pizza preparation and timely service through effective team leadership.
  • Assigned tasks based on assessed skillsets to maximize team efficiency.
  • Resolved customer complaints promptly to uphold a positive brand image.
  • Managed inventory levels to meet demand while minimizing waste.

General Manager

Salsaritas
Charlotte, NC
04.2022 - 10.2023
  • Streamlined daily operations to enhance workflow efficiency and service delivery.
  • Managed all aspects of business operations, including budgeting, staffing, and scheduling.
  • Oversaw inventory management to maintain optimal stock levels and minimize waste.
  • Coordinated marketing strategies to boost brand awareness and customer engagement.
  • Ensured adherence to health and safety regulations across all operational practices.
  • Resolved customer complaints promptly while upholding high service quality standards.

General Manager

MOD Pizza SuperFast
Charlotte, NC
01.2018 - 04.2022
  • Streamlined daily operations to ensure efficient workflow and service delivery.
  • Managed recruitment, training, and performance evaluations to enhance team capabilities.
  • Developed and implemented operational policies that improved efficiency and productivity.
  • Oversaw inventory management processes to maintain optimal stock levels and minimize waste.

General Manager

Just Fresh Baker Café
Charlotte, NC
01.2016 - 01.2018
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Education

Diploma - Food And Nutrition, Business

Myers Park High School
Charlotte, NC
06-2005

Some College (No Degree) - Hotel, Motel, And Restaurant Management

Central Piedmont Community College
Charlotte, NC

Skills

  • LEADERSHIP
  • Training all New hires as well as helping to develop and promote employees to higher positions within the company
  • Responsible for Opening and training 2 New Store Openings
  • Provide guests with a service of excellence every time they are in our establishment and
  • Assisted in our transition from Franchise locations- Corporate
  • Helped turn around 3 locations into a profitable outcome and engaging the staff and creating a safe/friendly work environment
  • Assisted in 2 New Store Openings and helping with training, hiring, ordering and getting the stores ready for Opening
  • Maintain the highest sanitary and health standards as regulated by the health department
  • Provide guests with a service of excellence every time they are in our establishment (full-service restaurant) and maintain service and expectations during reviews
  • FINANCIAL
  • Review P&L reports at End of Month to insure in line with budget and EBITDA
  • Responsible for Scheduling and forecasting labor needs and maintaining optimal labor and budget during the week
  • Setting Yearly Budgets and forecast for the next year
  • Helping the GM build our P&L and budget for the month and adjusting it at Mid-Month
  • WORKFORCE
  • Proctor and facilitated Serv-Safe examinations for managers and shift leaders
  • INVENTORY
  • Counting and controlling Inventory on a weekly basis and constantly running set standard Food Cost numbers
  • Weekly ordering done to par level and adjusted by sales trends to always ensure we have everything that we require to run the business
  • Inventory management
  • Budgeting
  • Customer service
  • Team leadership
  • Conflict resolution
  • Problem solving
  • Decision making
  • Schedule coordination
  • Labor and food cost control
  • Restaurant operations management
  • Customer-oriented
  • Supervisory skills
  • Complaint resolution
  • Customer service best practices
  • Customer engagement
  • Business operations expertise

References

References Available Upon Request

Certification

  • Serv Safe Certification 2016
  • Alcohol Serv Safe Certified - 2012

Timeline

Management

PAPI QUESO
06.2024 - Current

Manager

Bisonte Pizza Co.
12.2023 - 10.2024

General Manager

Salsaritas
04.2022 - 10.2023

General Manager

MOD Pizza SuperFast
01.2018 - 04.2022

General Manager

Just Fresh Baker Café
01.2016 - 01.2018

Diploma - Food And Nutrition, Business

Myers Park High School

Some College (No Degree) - Hotel, Motel, And Restaurant Management

Central Piedmont Community College

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