Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Brandon Suris

Miami,Florida

Summary

High-energy Server/Bayhost skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Efficient Waiter with extensive knowledge of food and drink service. Successful at upselling specials and beverages with proven history of handling over 5 tables at once. Effective collaborator and multitasker. Skilled server/bayhost offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.

Experienced with delivering beverages swiftly and accurately. Utilizes effective communication and coordination to meet customer expectations. Track record of maintaining high standards of service and flexibility in dynamic environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

TopGolf
01.2021 - Current
  • Addressed complaints to kitchen staff and served replacement items.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Working currently

Drink Runner

TopGolf
01.2021 - Current
  • Assisted servers to optimize guest dining experience.
  • Anticipated guest needs, refilled drinks and cleared empty glasses.
  • Served drinks and prepared specialty beverages.
  • Prepared and brought drinks to guests in a timely matter.
  • Stopped working position in 2022

Food Runner

TopGolf
01.2021 - Current
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Assisted servers to optimize guest dining experience.
  • Delivered food to guests in a timely matter.
  • Stopped working postion in May 2021

HHA

1st Priority Home Health
02.2020 - Current
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Improved patient outlook and daily living through compassionate care.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Tracked and reported clients' progress based on observations and conversations.
  • Assisted with client personal care needs to foster independence and well-being.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Assisted clients with bathing, dressing and incontinence care.
  • Managed patient transportation and appointment scheduling.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Documented patient status and reported changes in care needs.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
  • Transported individuals to medical appointments and assisted with errands.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Provided entertainment and companionship through conversation, reading and board games.
  • Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
  • Administered prescribed medications under direction from physician.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Provided exceptional service to high volume of daily customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Trained new employees to perform duties.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Processed customers' payments and provided receipts.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Communicated effectively with patrons, took orders and made item recommendations.
  • Entered customer food orders into computer system.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
  • Stocked server areas with supplies before, during and after shifts.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Rearranged tables and chairs, located or rolled extra silverware and folded napkins to prepare for large groups.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Prepared and served cold, and hot beverages to guests.
  • Greeted newly seated guests quickly and efficiently.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Education

Bachelor of Science - Biological Sciences

Florida International University
Miami, FL
12-2023

Associate of Arts -

Miami Dade College
Miami, FL
05.2021

High School Diploma -

Southwest Senior High School
Miami, FL
06.2018

Skills

  • Customer Service and Rapport
  • Table Setting Arrangements
  • Covid Symptom Screening
  • Able to Lift 30 Pounds
  • High Energy and Stamina
  • Cool Under Pressure
  • Dining Customer Service
  • Point of Sale (POS) System Operations
  • Effective Customer Upselling
  • Staff Training
  • Dining Room Cleaning and Upkeep
  • Relationship Building
  • Food Safety Standards
  • PPE Guideline Compliance
  • High Volume Dining
  • Conflict and Complaint Resolution English: Native/ Bilingual Spanish: Native/ Bilingual
  • Check Payment Processing
  • Team Player
  • Food Inspection
  • Service-Oriented
  • Verbal and Written Communication
  • Special Dietary Requirements
  • Order Accuracy and Delivery
  • Menu Memorization
  • Table Bussing
  • Price Memorization
  • PPE Compliance
  • Transactions and Cash Handling
  • Cleaning and Sanitizing
  • Point of Sale Systems
  • Upselling and Cross Selling
  • Age Verification
  • Food Safety Understanding
  • Buffet Setup and Takedown
  • Liquor, Wine and Food Service
  • Wine Pairings
  • Specials Promotion and Upselling
  • Food and Beverage Service
  • Workflow Coordination
  • Service Oriented
  • Menu Recommendations
  • Special Requests and Substitutions
  • Warm and Friendly
  • Excellent customer service
  • Handling customer complaints
  • Cleanliness and hygiene
  • Strong memory retention
  • Attention to detail focus

Certification

  • Food Handler Certification
  • CPR Certification
  • RBT - Registered Behavior Technician
  • HHA - Home Health Aide

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Server

TopGolf
01.2021 - Current

Drink Runner

TopGolf
01.2021 - Current

Food Runner

TopGolf
01.2021 - Current

HHA

1st Priority Home Health
02.2020 - Current

Bachelor of Science - Biological Sciences

Florida International University

Associate of Arts -

Miami Dade College

High School Diploma -

Southwest Senior High School