Brandon Sweet

Played a pivotal role in optimizing data-driven decision-making processes

• Collaborate closely with internal and external stakeholders to gather, analyze, and interpret complex datasets, ensuring the accuracy and relevance of performance metrics and documentation. This involves utilizing advanced analytical tools and techniques to extract actionable insights, contributing directly to strategic planning and operational efficiency improvements
• Resolving various user program issues. This includes addressing routine updates as well as tackling more intricate challenges such as vehicle VIN research and eligibility tier management. Proficiency in troubleshooting and problem-solving has been instrumental in maintaining seamless operations and ensuring client satisfaction
• Managed client tickets through the Freshdesk platform, overseeing account setups, updates, and product changes. Utilizing strong communication skills and effective task prioritization to meet service-level agreements, ensures prompt and accurate resolutions, fostering high customer retention and loyalty.
• Entered data, generated reports, and produced tracking documents.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.

• Supported the organization in navigating regulatory requirements and mitigating potential risks by obtaining and organizing critical documents, clearances, certificates, and approvals from local, state, and federal agencies This involved meticulous attention to detail and adherence to compliance protocols to ensure seamless operations across all levels of the organization
• Updated and mapped legal forms to comply with evolving state laws and regulations. Staying abreast of regulatory changes and integrating them into operational frameworks contributed to maintaining compliance, minimizing legal risks, and reducing potential liabilities.

• Managed accurate processing of accounts receivable documents using accounting software. Responsibilities included entering, posting, and scanning financial transactions for timely and accurate financial reporting.
• Played a critical role in reconciling accounts and investigating payment discrepancies, collaborating closely with internal teams to resolve billing and payment issues promptly and effectively.
• Actively participated in month-end closing activities, ensuring all financial transactions were accurately recorded and reported. Attention to detail and commitment to financial integrity enhanced finance department efficiency.