Brandon Taylor
Chicago,IL
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Investing in training and education to pursue a career in business technology.
Overview
1
1
year of professional experience
Work History
Account Specialist
Discover Financial Services, DFS
Chicago, IL
03.2023 - Current
- Handle routine customer service inquiries and problems for one to three call type functions via telephone, digital or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts and procedures.
- Navigate a computerized system for responding and/or troubleshooting to customer questions. Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.
- Assists over 100+ customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat
- Brings empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requests
- Utilizes multiple systems to respond to, troubleshoot and document customer inquiries
- Leverages 2 standard screens, verbatim scripts and procedures
- Builds the Discover Financial brand by providing industry-leading care and innovative solutions
- Provided exceptional customer service to customers with inquiries, complaints and requests
- Reviewed customer accounts for accuracy and completeness of information
- Resolved customer issues in a timely manner while maintaining excellent customer relationships
- Provided technical support for customers experiencing hardware or software issues
- Provided technical support for colleagues experiencing hardware or software issues
- Monitored network performance and identified areas for improvement to report to management
Education
Some College (No Degree) - Business Administration And Computer Science
Malcom X College
Chicago, ILSkills
- Account investigations
- Customer Engagement
- Billing issue resolution
- CRM Software
- Product Knowledge
- Complaint resolution
- Call Management
- Information Security
- Data Collection
- Critical Thinking
- Research
Accomplishments
- Several MVP awards and recognition for sportsmanship and resilience
- Ranked most agile to change and adversity within community outreach programs as a volunteer
Timeline
Account Specialist
Discover Financial Services, DFS
03.2023 - Current
Some College (No Degree) - Business Administration And Computer Science
Malcom X College
Similar Profiles
River BonsRiver Bons
Lead Account Specialist at Discover Financial Services, DFSLead Account Specialist at Discover Financial Services, DFS
DAWNE GARRETTDAWNE GARRETT
Senior Customer Service Representative at Discover Financial Services, DFSSenior Customer Service Representative at Discover Financial Services, DFS
Sonia CarterSonia Carter
Digital Account Specilist at Discover Financial Services, DFSDigital Account Specilist at Discover Financial Services, DFS
Garrett Van DellenGarrett Van Dellen
Customer Service Coach at Discover Financial Services, DFSCustomer Service Coach at Discover Financial Services, DFS
PAMELA C. BOWERS, LCSWPAMELA C. BOWERS, LCSW
Clinical Therapist at Desired Solutions & MoreClinical Therapist at Desired Solutions & More