Brandon Taylor
Dallas,TX
Summary
Dedicated trained Cybersecurity and Cloud Professional with diverse experience in customer service, financial planning, and entertainment. Proficient in AWS, Linux, and Wireshark, bringing adaptability, problem-solving, and collaboration skills honed in various roles. Eager to leverage this versatile skill set to monitor digital landscapes and excel in crafting secure cloud-based solutions. Talented Technical Support Representative with a gift for understanding the needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on the first call.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Help Desk Analyst
Comfort Home Stay
11.2023 - Current
- Proficient in providing technical support and troubleshooting solutions for hardware, software, and network issues, ensuring minimal downtime and optimal system performance.
- Handled over 50 customer tickets per day.
- Skilled in effectively communicating with end-users to understand their technical needs and provide timely and accurate solutions.
- Experienced in implementing and adhering to ITIL best practices to streamline incident management processes, improve service delivery, and enhance overall IT operations efficiency.
Financial Services Representative
Morgan Stanley
02.2021 - 07.2022
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Offered competitive commercial banking solutions and retail financing options.
Insurance Producer
Prime America
01.2020 - Current
- Provide information on features, policies and relative advantages to promote insurance packages.
- Adhere to all regulations for insurance sales.
- Provide detailed information about company insurance products.
- Work in high-volume, competitive sales environment.
Manager
Zberry
08.2011 - 01.2020
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Operated Point-of-Sale systems and supervised new hires.
Education
Cybersecurity Certification -
Summit Academy Opportunities Industrialization Center
Minneapolis, MN03.2024
AWS Cloud Practitioner Program -
City Colleges of Chicago Continuing Education
Chicago, IL03.2024
Associate of Science (A.S.) -
Harold Washington College
Chicago, IL01.2013
Skills
- AWS
- Linux
- Wireshark
- Forensics
- Penetration testing
- Salesforce
- Teamwork
- Communication
- Attention to detail
- Troubleshooting
- Time management
Certification
CompTIA Security+
Timeline
IT Help Desk Analyst
Comfort Home Stay
11.2023 - Current
Financial Services Representative
Morgan Stanley
02.2021 - 07.2022
Insurance Producer
Prime America
01.2020 - Current
Manager
Zberry
08.2011 - 01.2020
Cybersecurity Certification -
Summit Academy Opportunities Industrialization Center
AWS Cloud Practitioner Program -
City Colleges of Chicago Continuing Education
Associate of Science (A.S.) -
Harold Washington College
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