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Skilled IT professional with extensive experience in Identity and Access Management (IAM). Serves as an internal point of contact, consultant, and client contact for access handling requests and issues. Demonstrates expertise in Privileged Access Management using OneIdentity and CyberArk Enterprise Password Vault. Proficient in ticketing tools like ServiceNow and adept at managing ticket queues. Conducts Quality Assurance audits and efficiently handles user account creation, password resets, enablements, and terminations across various applications. Experienced in provisioning and de-provisioning identities on AS400, RACF, Active Directories, Office365, and Exchange. Possesses a strong background in Active Directory infrastructure design, implementation, and management. Knowledgeable in Joiners, Movers, Leavers (JML) process and adept at creating security groups and users in Active Directory. Analytical skills include incident handling, application troubleshooting, and remediation. Analyzes incidents to provide resolutions in accordance with SLA, collaborating with support groups as needed. Implements and enforces group policies while effectively managing user settings, permissions, and security configurations within Active Directory.

Systems EngineerProvides support for a wide range of technical issues relating to desktop/server/firewall/switches hardware and peripherals, operating systems and applications. Install, configure, test, maintain, repair, troubleshoot, and resolve IT issues including server/desktop/laptop hardware and software, mobile devices, printers, scanners, hardware peripherals and other IT related equipment. Applied diagnostic techniques to identify problems, investigate causes, and recommend solutions. Access software updates, drivers, knowledge bases and frequently asked questions resources located in-house and on the internet to aid problem resolution. A working knowledge of mainframe, minicomputer, or microcomputer operations, equipment, operating systems, development tools and methodologies Established and configured network connectivity for hardware and devices, permissions, access rights, password resets, and e-mail setup. Utilize enterprise tools such as Active Directory, Required to manage customer requests from initiation to resolution. Makes decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of varying complexity and importance. Address problems that are highly varied, complex and often nonrecurring, requiring staff input, innovative, creative, and diagnostic techniques to resolve issues. Follows precedents and procedures to perform tasks. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor / manager.

Results-driven Project Manager with expertise in SLA tracking, resource planning, and performance reporting. Proven ability to lead large teams and ensure timely project delivery while driving operational efficiency.

Dynamic security leader with extensive experience at National Australia Bank, excelling in mainframe security and compliance auditing. Proven track record in RACF administration and vulnerability management, enhancing team performance through effective coaching. Adept at leveraging SIEM tools to drive operational excellence and ensure regulatory adherence.

Brandon Taylor

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