Brandon Tayra

• Conducted competitive analysis to ensure the service department remained ahead of industry trends and maintained a strong market position.

• Monitored and analyzed service metrics to identify performance trends and implement strategic improvements.

• Delegated tasks effectively, setting clear priorities and goals to maximize team efficiency.

• Developed and established key performance indicators (KPIs) to measure team success and drive productivity.

• Provided expert support by addressing customer inquiries and concerns, ensuring a high level of satisfaction with products and services.

• Started in the initial group of hires in LA and became the only mechanic to remain onboard throughout a series of layoffs (spanning two years)
• Led and managed a shift of 8 other bike mechanics to ensure smooth operations and helped them diagnose mechanical issues
• Quickly and efficiently performed maintenance of electric rideshare bikes and consistently exceeded daily quota of 10 bikes per day by 50%
• Complied with SOPs (Standard Operating Procedures) for OTA (Over-the-Air) software updates and ensured the proper software configuration settings were installed on each bike
• Used flashers (Raspberry PIs) to manually update motor controller software on the electric bikes as required for maintenance
• Quickly diagnosed and fixed software issues, re-installing motor controllers when necessary
• Accurately updated Excel spreadsheets and provided daily maintenance reports to senior management, including vandalism and inventory records

• Oversaw both front and back-end operations for the entire shop, including sales and mechanical services
• Effectively led and delegated tasks among a group of other technicians and kept track of daily performance goals, increasing team productivity
• Carefully performed testing services on each bike to ensure proper protocols were followed and to guarantee customer safety
• Consulted with customers to address their needs and educate them on bicycle mechanical and safety features
• Maintained and continuously improved knowledge of bicycles and machinery used on the job by asking questions and performing self-directed research, resulting in enhanced performance and efficiency

• Delivered excellent customer service and helped increase sales by 25% through promptly answering customer questions, fostering an understanding of bicycle care and mechanics, and ensuring high satisfaction with our products and services
• Performed full-service tune-ups on all types of bicycles including specialty street and velodrome racing bikes
• Facilitated bicycle rentals by accurately managing paperwork and other required documentation required from customers