Brandon Terahara
Thornton,CO
Summary
Highly skilled and enthusiastic professional with more than 4 years of experience managing operations in a 24 hour environment. With a year of working in the field for Lumen and Zeiss, my portfolio of skills has diversified from restaurant management all the way into troubleshooting network outages, to even working with Zeiss CMM equipment . I have successfully oversaught unit specific human resources, budgeting, supply management and customer services. Developed and lead productive and efficient staff. Contributed to high-volume sales and excellent customer services. Not afraid to put in the work, even when the going gets tough. Career oriented, family driven, hungry for whats next.
Overview
10
10
years of professional experience
Work History
Field Service Technician II
Zeiss IQS
08.2024 - 08.2025
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Discussed and recommended service options with customers and explained costs involved.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Operated hand tools and power equipment according to company safety procedures.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
Global Services Field Technician II
Lumen
08.2023 - 02.2024
- Installed and maintained fiber optic network equipment
- Installed and maintained ethernet rj-45 equipment
- Scheduling customer installs and maintenance windows
- Troubleshot network and customer outages
- Tested customer network connectivity issues with a myriad of test equipment (EXFO, Viavi, Alcatel, Noyes, ETC)
- Terminated and ran customer extensions to and from owned equipment
- Coordinated with testing groups and customers for all network installations and outages
Senior Contract Acquisition Specialist
Dish Networks
11.2022 - 05.2023
- Primarily tasked with investigating companies in the industry, forming negotiation deal book information as the end result
- Shaped Data analytics utilizing Microsoft excel, python, VBA.
- Forecasting key financial models for negotiation terms
- Reading, understanding, and finding issues for concern in a business offer/counter offer.
- Taking industry trends and behaviors and transforming them into relevant data for negotiation.
Unit Manager
Waffle House
03.2018 - 03.2022
- Assisted in development and implementation of policies, procedures and regulations for unit operations.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Hired exceptional candidates and led staff to maximize productivity and eliminate process lags.
- Tasked with running day to day operations of the business.
- Oversaw the hiring and staffing of the restaurant, identifying the needs of each shift and negotiating accordingly.
- Financial auditing and monitoring of cash in and out of the store
- In charge of on-site technical issues of my district (Fort Collins to Denver)
Contract Analyst
Level 3 Communications
07.2015 - 03.2018
- Coordinated changes to agreement which might occur during contract lifetime.
- Coordinated and attended meetings as company's main contact to review contractual obligations.
- Double-checked plans and specifications of contract work for company compliance.
- Inputted new information into company's database using ARCGIS, and a GUI system, verifying accuracy and integrity of data prior to uploading.
- Tasked with auditing all 3rd party and Right of Way agreements currently held for the company, ensuring the integrity of the data in our system.
- Handled accounts payable for 3rd party vendors allocated on our team's budget.
Education
B.S - Business Administration, Operations and Informations Systems Management
University of Colorado Boulder
Boulder, CO12.2017
Skills
- Time Management
- Verbal and Written Communication
- Data Analysis
- People Management
- Performance Monitoring
- Fault diagnosis
- Quality assurance controls
- Training and mentoring
- Hardware and software installation
- Technical analysis
- System installation
LANGUAGES
English Native
Spanish Advanced
Japanese Intermediate
Timeline
Field Service Technician II
Zeiss IQS
08.2024 - 08.2025
Global Services Field Technician II
Lumen
08.2023 - 02.2024
Senior Contract Acquisition Specialist
Dish Networks
11.2022 - 05.2023
Unit Manager
Waffle House
03.2018 - 03.2022
Contract Analyst
Level 3 Communications
07.2015 - 03.2018
B.S - Business Administration, Operations and Informations Systems Management
University of Colorado Boulder
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