Brandon Thomas
Rockwall,TX
Summary
Dynamic Store Manager with a proven track record at Dick's Sporting Goods, excelling in leadership and operational excellence. Skilled in driving sales through customer satisfaction and data analysis, while fostering team development and a positive work environment. Adept at inventory management and enhancing customer experiences, ensuring compliance with company standards.
Overview
24
24
years of professional experience
Work History
Store Manager
Dick's Sporting Goods
09.2019 - Current
- Driving sales through customer satisfaction and data analysis, and managing expenses to ensure profitability.
- Hiring, training, coaching, and developing a team of associates and managers. Fostering a positive and inclusive work environment where all team members feel safe and respected.
- Ensuring smooth store operations, including visual merchandising, inventory management, loss prevention, and cash handling procedures.
- Ensuring a positive and engaging customer experience through excellent service and a hassle-free shopping environment.
- Ensuring compliance with all company policies and procedures, including safety and loss prevention.
Store Manager
Dick's Sporting Goods
02.2018 - 09.2019
- Driving sales through customer satisfaction and data analysis, and managing expenses to ensure profitability.
- Hiring, training, coaching, and developing a team of associates and managers. Fostering a positive and inclusive work environment where all team members feel safe and respected.
- Ensuring smooth store operations, including visual merchandising, inventory management, loss prevention, and cash handling procedures.
- Ensuring a positive and engaging customer experience through excellent service and a hassle-free shopping environment.
- Ensuring compliance with all company policies and procedures, including safety and loss prevention.
Store Manager
Dick's Sporting Goods
09.2013 - 02.2018
- Driving sales through customer satisfaction and data analysis, and managing expenses to ensure profitability.
- Hiring, training, coaching, and developing a team of associates and managers. Fostering a positive and inclusive work environment where all team members feel safe and respected.
- Ensuring smooth store operations, including visual merchandising, inventory management, loss prevention, and cash handling procedures.
- Ensuring a positive and engaging customer experience through excellent service and a hassle-free shopping environment.
- Ensuring compliance with all company policies and procedures, including safety and loss prevention.
Store Manager
Dick's Sporting Goods
03.2011 - 09.2013
- Driving sales through customer satisfaction and data analysis, and managing expenses to ensure profitability.
- Hiring, training, coaching, and developing a team of associates and managers. Fostering a positive and inclusive work environment where all team members feel safe and respected.
- Ensuring smooth store operations, including visual merchandising, inventory management, loss prevention, and cash handling procedures.
- Ensuring a positive and engaging customer experience through excellent service and a hassle-free shopping environment.
- Ensuring compliance with all company policies and procedures, including safety and loss prevention.
Softlines Assistant Store Manager
Dick's Sporting Goods
09.2010 - 03.2011
- Managing the day-to-day operational aspects of the Softlines department, including planning and executing both short-term and long-term strategies.
- Ensuring team members deliver excellent and engaging customer service.
- Coaching, developing, and prioritizing the well-being of their team.
- Actively participating in the recruitment process within the community and partnering with store leadership to manage workforce planning.
- Holding the team accountable for operational guidelines, brand standards, and loss prevention measures.
- Fostering open communication and creating an engaging team environment.
- Encouraging participation in company programs like the customer loyalty program and credit card enrollment, according to DICK'S Sporting Goods.
Store Manager
Dick's Sporting Goods
08.2010 - 09.2010
- Driving sales through customer satisfaction and data analysis, and managing expenses to ensure profitability.
- Hiring, training, coaching, and developing a team of associates and managers. Fostering a positive and inclusive work environment where all team members feel safe and respected.
- Ensuring smooth store operations, including visual merchandising, inventory management, loss prevention, and cash handling procedures.
- Ensuring a positive and engaging customer experience through excellent service and a hassle-free shopping environment.
- Ensuring compliance with all company policies and procedures, including safety and loss prevention.
Softlines Assistant Store Manager
Dick's Sporting Goods
06.2010 - 08.2010
- Managing the day-to-day operational aspects of the Softlines department, including planning and executing both short-term and long-term strategies.
- Ensuring team members deliver excellent and engaging customer service.
- Coaching, developing, and prioritizing the well-being of their team.
- Actively participating in the recruitment process within the community and partnering with store leadership to manage workforce planning.
- Holding the team accountable for operational guidelines, brand standards, and loss prevention measures.
- Fostering open communication and creating an engaging team environment.
- Encouraging participation in company programs like the customer loyalty program and credit card enrollment, according to DICK'S Sporting Goods.
Store Manager
Dick's Sporting Goods
02.2010 - 06.2010
- Driving sales through customer satisfaction and data analysis, and managing expenses to ensure profitability.
- Hiring, training, coaching, and developing a team of associates and managers. Fostering a positive and inclusive work environment where all team members feel safe and respected.
- Ensuring smooth store operations, including visual merchandising, inventory management, loss prevention, and cash handling procedures.
- Ensuring a positive and engaging customer experience through excellent service and a hassle-free shopping environment.
- Ensuring compliance with all company policies and procedures, including safety and loss prevention.
Assistant Store Manager Hardlines
Dick's Sporting Goods
08.2008 - 02.2010
- Managing the day-to-day operational aspects of the Hardlines department, including planning and executing both short-term and long-term strategies.
- Ensuring team members deliver excellent and engaging customer service.
- Coaching, developing, and prioritizing the well-being of their team.
- Actively participating in the recruitment process within the community and partnering with store leadership to manage workforce planning.
- Holding the team accountable for operational guidelines, brand standards, and loss prevention measures.
- Fostering open communication and creating an engaging team environment.
- Encouraging participation in company programs like the customer loyalty program and credit card enrollment, according to DICK'S Sporting Goods.
Sales Support Manager
Dick's Sporting Goods
09.2007 - 08.2008
- Managing the day-to-day operational aspects of the store, including planning and executing both short-term and long-term strategies.
- Ensuring team members deliver excellent and engaging customer service.
- Coaching, developing, and prioritizing the well-being of their team.
- Actively participating in the recruitment process within the community and partnering with store leadership to manage workforce planning.
- Holding the team accountable for operational guidelines, brand standards, and loss prevention measures.
- Fostering open communication and creating an engaging team environment.
- Encouraging participation in company programs like the customer loyalty program and credit card enrollment, according to DICK'S Sporting Goods.
Lodge Sales Manager
Dick's Sporting Goods
06.2007 - 09.2007
- Managing the day-to-day operational aspects of the Lodge department, including planning and executing both short-term and long-term strategies.
- Ensuring team members deliver excellent and engaging customer service.
- Coaching, developing, and prioritizing the well-being of their team.
- Actively participating in the recruitment process within the community and partnering with store leadership to manage workforce planning.
- Holding the team accountable for operational guidelines, brand standards, and loss prevention measures.
- Fostering open communication and creating an engaging team environment.
- Encouraging participation in company programs like the customer loyalty program and credit card enrollment, according to DICK'S Sporting Goods.
Sales Support Manager
Dick's Sporting Goods
04.2007 - 06.2007
- Managing the day-to-day operational aspects of the store, including planning and executing both short-term and long-term strategies.
- Ensuring team members deliver excellent and engaging customer service.
- Coaching, developing, and prioritizing the well-being of their team.
- Actively participating in the recruitment process within the community and partnering with store leadership to manage workforce planning.
- Holding the team accountable for operational guidelines, brand standards, and loss prevention measures.
- Fostering open communication and creating an engaging team environment.
- Encouraging participation in company programs like the customer loyalty program and credit card enrollment, according to DICK'S Sporting Goods.
Freight Flow Lead
Dick's Sporting Goods
05.2006 - 04.2007
- Overseeing the unloading, processing, and stocking of merchandise, ensuring proper placement and organization.
- Providing guidance and direction to teammates, including onboarding, training, and coaching.
- Maintaining company merchandising and presentation standards, including floor sets, signage, and pricing.
- Delivering excellent customer service and ensuring a positive shopping experience.
- Adhering to safety and loss prevention policies and procedures.
- Assisting with inventory control and maintaining accurate records.
Team Sports Lead
Dick's Sporting Goods
02.2006 - 05.2006
- Responsible for processing, and stocking of merchandise, ensuring proper placement and organization.
- Providing guidance and direction to teammates, including onboarding, training, and coaching.
- Maintaining company merchandising and presentation standards, including floor sets, signage, and pricing.
- Delivering excellent customer service and ensuring a positive shopping experience.
- Adhering to safety and loss prevention policies and procedures.
- Assisting with inventory control and maintaining accurate records.
Operations Associate
Dick's Sporting Goods
08.2001 - 02.2006
- Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures; the backroom is organized and maintained so that merchandise is easily accessible in partnership with the Freight Flow/Operations Lead.
- Upheld company merchandising and presentation standards.
- Assisted with the unloading of trucks, processing of freight, execution of transfers, RTVS, claims, freight processing, etc.
- Fulfilled the company-defined customer experience by completing all processes according to our service level standards.
- Adhereed to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
- Took an all-hands-on-deck approach to support the team across the store.
- Performed other tasks as assigned by management.
Education
High School Diploma -
South Garland High School
Garland, TX05.1996
United States Marine Corp 11/1996-10/2004
Skills
- Leadership
- Team development
- Operational excellence
- Interpersonal skills
- Customer focus
- Business and financial acumen
- Communication
- Problem-solving
- Analytical Skills
- Inventory Management
Timeline
Store Manager
Dick's Sporting Goods
09.2019 - Current
Store Manager
Dick's Sporting Goods
02.2018 - 09.2019
Store Manager
Dick's Sporting Goods
09.2013 - 02.2018
Store Manager
Dick's Sporting Goods
03.2011 - 09.2013
Softlines Assistant Store Manager
Dick's Sporting Goods
09.2010 - 03.2011
Store Manager
Dick's Sporting Goods
08.2010 - 09.2010
Softlines Assistant Store Manager
Dick's Sporting Goods
06.2010 - 08.2010
Store Manager
Dick's Sporting Goods
02.2010 - 06.2010
Assistant Store Manager Hardlines
Dick's Sporting Goods
08.2008 - 02.2010
Sales Support Manager
Dick's Sporting Goods
09.2007 - 08.2008
Lodge Sales Manager
Dick's Sporting Goods
06.2007 - 09.2007
Sales Support Manager
Dick's Sporting Goods
04.2007 - 06.2007
Freight Flow Lead
Dick's Sporting Goods
05.2006 - 04.2007
Team Sports Lead
Dick's Sporting Goods
02.2006 - 05.2006
Operations Associate
Dick's Sporting Goods
08.2001 - 02.2006
High School Diploma -
South Garland High School
United States Marine Corp 11/1996-10/2004
Similar Profiles
William MartzWilliam Martz
Retail Sales Associate at Dick's Sporting GoodsRetail Sales Associate at Dick's Sporting Goods
Camilla LlanganateCamilla Llanganate
Cashier at Dick's Sporting Goods, IncCashier at Dick's Sporting Goods, Inc
Marcus YarnsMarcus Yarns
Sales Associate at Dick's Sporting Goods, IncSales Associate at Dick's Sporting Goods, Inc
Phillip OzbunPhillip Ozbun
Store Manager at Dick's Sporting GoodsStore Manager at Dick's Sporting Goods
Daniel GuinanDaniel Guinan
Operations Manager at KeHE Distributors LLCOperations Manager at KeHE Distributors LLC